The staff exceeded expectations at this property. We requested a quiet room but were assigned a room near the ice maker and elevators. A quick return to the front desk and the problem was promptly solved. The newly assigned room was in a beautiful location - quiet and peaceful - very nice service recovery effort!
Our stay was brief. We didn't use the pool or the restaurant so I can't speak to those aspects of the hotel. I can, however, report that the room was comfortable, clean, and beautifully appointed. There is a downside for business travellers - there is a charge for internet access in the rooms - but for leisure, the hotel is a great choice. We will be returning in the spring with extended family to attend a graduation. Given our recent experience at this property, we are looking forward to staying again!
- Official Description (provided by the hotel):
- The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Roanoke Hotel Roanoke