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“Sheraton--Roanoke, VA”

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Sheraton Roanoke Hotel and Conference Center
Ranked #19 of 40 Hotels in Roanoke
Roanoke, Virginia, United States
1 review
“Sheraton--Roanoke, VA”
Reviewed October 1, 2012

I attended a class reunion at the Sheraton and we elected to stay overnight. The entire event was exceptional. The room was very clean, nicely furnished. It was spacious and had everything we could think of!

  • Stayed September 2012, traveled with friends
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Helpful?
Thank Rose D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 26, 2012
Dear Rose D,
I was pleased to read your class reunion was a big hit, and hope your class decides to hold it's next reunion with us the next go around. Thank you for your nice comments as well.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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750 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
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English first
Dunnellon, Florida
Level Contributor
109 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 29, 2012

Traveling on vacation, stayed here & was able to negotiate great rate W/ free breakfast included. Everything was top notch: bed, room. even quality toiletries. Convenient and very clean. All of the employees treated us like we were important and we felt very welcome.

  • Stayed April 2012, traveled as a couple
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Helpful?
Thank Don F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 1, 2012
Dear Don F,
Thank you for your recent post on TripAdvisor regarding your stay here at the Sheraton. I am pleased about the service you received, and how comfortable you felt the beds are. If your vacation travels bring you back through the Roanoke Valley, I hope you will once again choose the Sheraton as the place to stay.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiken, South Carolina
Level Contributor
100 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 24, 2012

The staff at the Sheraton Roanoke are MARVELOUS! The front desk was warm and friendly, but Xavier the bellman was absolutely outstanding. We were checked into a top floor room, and Xavier provided lots of information on the hotel and the city as we made our way to our room. However, on arrival, we noticed significant water stains on the ceiling that appeared fresh. Xavier immediately called the front desk, had us reassigned to another room, went down to get new keys and then escorted us to our new room, checking to make sure that we didn't have similar issues. He also contacted the appropriate person and ensured that they knew about this problem - that man arrived as we waited for Xavier to bring our new room assignment.

Our room had a great view of the mountains around Roanoke, which was an unexpected pleasure. Starbucks coffee in the room made my morning, the bed was super comfortable, the towels were thick and comfy. It was a good experience overall.

Room Tip: An upper floor room will provide excellent mountain views.
See more room tips
  • Stayed August 2012, traveled as a couple
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Helpful?
Thank EMTtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, September 29, 2012
Dear EMTtraveler,
Thank you for taking the time to post on TripAdvisor. I was pleased to read how Xavier was responsive to and corrected the situation to your satisfaction. We receive quite a few positive comments about Xavier, and are lucky to have him as part of our team. I hope on your next trip through the Roanoke Valley, you will once again stay with us here at the Sheraton.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, Virginia
Level Contributor
114 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 24, 2012

First of all: know how to find this hotel! Clearly visible from I-581, and in the vicinity of about four other hotels, I needed GPS to find the entrance. Although the address is Hershberger Road, just west of exit 3 off I-581, from Hershberger Road, turn right [north] onto Ordway Drive NW then an IMMEDIATE right onto Frontage Rd. If you pass Zaxby's, you've gone too far.
The "Sheraton ->" sign at the corner was not illuminated at night. POSITIVES: Very comfortable bed and pillows. Nice furnishings. Simple thermostat controls. In-room refrigerator. Starbucks coffee for the in-room coffee maker. Good water pressure. Soft, plush towels. Sliding glass door onto a small balcony. Nice indoor pool and spa and a better-than-average fitness center. Restaurants [coffee shop and Shula's 347 Steak House] on premises. NEGATIVES: No microwave. No free Wireless Internet [was $12/24hrs]. No in-room security safe. Badly stained carpet. Cramped bathroom. Littered grounds around the hotel. Noisy ventilation fan. The parking light lighting was atrocious. The lights were out at night on the side parking lots making transit from the car pretty uncomfortable. [Surprise - all the parking lot lights were ON the next morning in broad daylight!] Note: This was the Hotwire.com "four-star special" hotel for Roanoke.] Had there been a microwave, free internet, and a digital safe for my laptop, I would have been far more pleased. Those would have met my "four star" criteria.

  • Stayed September 2012, traveled with family
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Helpful?
1 Thank DocChesapeake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, September 25, 2012
Dear DocChesapeake,
I'm sorry you had a difficult time finding the hotel as we are right off I-581. As we have few people asking for Microwaves, we don't provide them in the guestrooms, however we have them available on request. As far as the Parking Lights are concerned, we had a power outage earlier in the day that put all our timers out of sync. This was corrected the following day. I hope on your next trip through Roanoke, you will give us another try.
Respectfully,
Greg Hargrave
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lisamgale
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2012

My husband and I stayed here with our 3 children 4 and under for one night on our cross-country journey to Texas. The hotel is updated and pretty. It has a lot of modern design in the rooms and the reception area. The reception area was backed up and the staff was so sweet about it. They were very helpful and provided us with a quick check-in and a beautiful room. The beds and bedding were so comfortable and just what we needed after a long drive in the car. The only downside to their newer sleek design is that the dark wood left little to the imagination and every finger print, smudge or dirt spot was clearly visible. The room wasn't the cleanest since I could spot those smudges everywhere, but the room was definitely not dirty. It's a hotel and you expect it to be lived in. The smudges on the walls/doors could be easily taken care of with a little extra wipe down from the cleaning staff. We were so comfortable all night. The beds and bedding at Sheraton can't be beat!!!

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank lisamgale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, September 26, 2012
Dear lisamgale,
Thank you for the great post on TripAdvisor, especially the two pictures. Looks as though the family had a great time. I hope your trip to Texas is a pleasant one, and I have passed along the comments regarding housekeeping as well.
Thank you again.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
Reviewed September 23, 2012

This hotel was such pleasant treat after a long day of driving. The staff was very friendly ad helpful, the bed was incredible, in room Star Bucks coffee was awesome, and spacious room was just what we needed to relax for the evening. Also, the active duty military discount was greatly appreciated for our move across country to a new base. Would reccomend this hotel a thousand times over!

  • Stayed September 2012
    • Value
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Helpful?
Thank JRMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, September 25, 2012
Dear JRMaine,
I was pleased to read you had a pleasant and comfortable stay after a long day of driving. We are proud to offer the active duty military discount to all branches of the military, and hope your move to your new base is a smooth one. I hope on your next trip through the Roanoke Valley, you will once again choose the Sheraton as your home away from home.
Sincerely,
Greg Hargrave
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Norfolk, Virginia
1 review
Reviewed September 18, 2012

I was a guest for the MWPHGL of Va session,September 13 thru 15 2012. I had brought my 93 year old dad to see his sister. It really took me by surprise that your establishment was not able to accommodate us with a wheel chair. Otherwise your staff was outstanding.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clarence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, September 25, 2012
Dear Clarence W,
Thank for letting us know of your experience here at the Sheraton. If we would have known ahead of time that you where in need of a special wheelchair, we would have made arrangements to accomodate. The hotel and all it's outlets are 100% ADA compliant. I was pleased to read the rest of the staff was outstanding.
Respectfully,
Greg Hargrave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Property: Sheraton Roanoke Hotel and Conference Center
Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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