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“We loved it!”

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Sheraton Roanoke Hotel and Conference Center
Ranked #20 of 40 Hotels in Roanoke
Richmond, Virginia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We loved it!”
Reviewed July 28, 2011

The hotel staff was remarkable. As an event planner for my organization, this was by far one of the best and smoothest events I have had in my 13 years of conferences/conventions. The Banquet Captain Novelette Johnson was on the ball and an absolute joy to work with. We have signed a contract for another event there already!!!

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AmericanLegionVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 5, 2011
I was pleased to read how well you enjoyed holding your conference here at the Sheraton Roanoke Hotel and Conference Center. Novelette has been with us for many years, and always gets the nicest compliments, we are lucky to have her on our team. It's nice to know you'll be back in the near future, and I know the associates will be pleased.
Thank you for taking the time to write, and we look forward to serving you again.
Sincerely,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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756 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Devon, Pennsylvania
Level 5 Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 22, 2011

My family, dog, and I were on our way to NC and wanted to visit VA Tech. We had to find a hotel that accepted pets and was close to VA Tech. Using the internet, I found the Sheraton Roanoke which accepts pets without any additional fees. It was rated as a 3 star hotel. I wasn't expecting much but when we arrived, we were all blown away at how beautiful this hotel was and how friendly the staff was to us. We were placed in a room on the first floor and it was huge and beautiful (small bath but still nice). We had sliding glass doors that led to a gorgeous courtyard with a koi pond and a little bridge. It was perfect for walking the dog. My children (ages 13 and 11) and I used the fitness center. It has LOTS of machines, many huge flat screen tv's, free headphones, towels and water and cups. All of the machines looked new. After the fitness center, we tried the indoor pool. They actually have an indoor and outdoor pool but it was 10 pm so we stayed inside. The kids loved it and one of the hotel employees even came by and gave my kids goggles and toys to play with in the pool. There is free, wireless internet service in the room AND they had lots of FREE (very new looking) computers in the lobby for guests to use. There were lots of restaurants/cafes (we didn't eat in any of them) and also an in-room coffee maker with starbucks coffee. Beds are super comfy with great sheets - very clean and fresh. I have no idea why this place is only rated as 3 stars. Trust me, you will love it here and the staff will treat you right.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kimbop324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 5, 2011
Thank you for taking the time to respond on Trip Advisor. We do have a nice hotel for dog lovers, as our pet rooms have direct access to our grounds. The hotel was recently redone with all the latest amenities, as I can see you tried a few out. I was also pleased to read how well you were treated by the staff. Please be sure on your next visit to the Roanoke Valley, you will once again stay with us here at the Sheraton,
Sincerely,
Greg Hargrave
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bell, Florida
1 review
Reviewed July 15, 2011

This is a big, beautiful hotel with lots of amenities. The staff was very friendly and helpful. The ONLY thing that could have made it better would have been a breakfast buffet.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lmatt7834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 17, 2011
I was pleased to read how you were impressed with our hotel, and how friendly everyone was. I will be sure and pass along the compliment. I am however a little puzzled about the breakfast buffet, as we provide one seven days a week from 6:00 am to 11:00 am. It is located in the back portion of our PI Restaurant. I hope that on your next trip through the Roanoke Valley, you'll stay with us once again, and give the buffet a try.
Sincerely,
Greg Hargrave
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenandoah, Virginia
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 10, 2011

We stayed here while attending a tennis event and this seemed a nice hotel near the club where the event was held. The checkin was nice and the employees at the desk were quite friendly. The lobby seemed to be un air-conditioned and was quite steamy and the business center is under construction but otherwise the downstairs areas were clean and well maintained.

The room was average size although the bathroom was small (the shower is covered by the bathroom door when open). The two queen beds had nice sheets and comforters although the mattresses tended towards the hard side. I shared a bed with one of my sons and the spring noise when one of us moved woke us up occasionally. In retrospect, we should have gotten the rollaway but $20 seemed a bit steep.

We stayed on the club level although the club is closed fri-sun. However we were given free buffet breakfast with very good coffee and omelets and a nice fruit selection among other things

Our stay would have been very nice except for the noise. The area near the room door is hardwood and transmits noise from the hall quite well, given that there was a one inch gap between the floor and the bottom of the door. We listened to people talking in the hallway and doors loudly slamming until well after 1 AM, which was unpleasant, as the boys had matches at 8 the next morning.

Overall, the condition is nice but the noise from the bed and under the door made sleep difficult, which is why I ranked the hotel lower than I normally would have. Interestingly, when I mentioned the noise to the tennis pro, he told me that I was the third person who had told him the same thing over the last couple of tournaments.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dracodad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 13, 2011
Thank you for your response to Tripadvisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. I was pleased to hear our front desk personnel were friendly, and you felt the breakfast buffet met your needs.
As far as the noise coming from the hallway, we are looking at different options and or ideas to mitigate the noise, and hopfully we will have this rectified soon. Again, thank you for taking the time to post.
Sincerely,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martinsville, Virginia
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2011

Telephone reservation agent worked with us to give us a deal within our budget. The check-in counter agent honored our room location request. The room was nicely decorated. I LOVED the high toilet. There were stains on the bed cover and lamp shade but nothing intolerable. We had a late night noisy neighbor and security handled it quickly and diplomatically. I had to visit the convenience store in the lobby at 5:30 a.m. and was delighted to find it open.

Room Tip: Top floor facing incoming air traffic.
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  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bellringer716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, June 29, 2011
Dear Bellringer716,
I have read your review on Trip Advisor concerning your stay here at the Sheraton. We have already corrected a few of the issues you noted in the review. I was pleased to hear how you were treated by the staff during your stay, and how convenient you found our lobby store. I do hope that if your travels bring you back through Roanoke, you will once again stay here at the Sheraton.
Regards,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, Virginia
1 review
Reviewed June 22, 2011

The hotel was amazing! Everyone was so nice even just walking up and down the hallways. Several things happened tha prompted me to write this review. First when I was packing up to leave I got on the wrong elevator with a cart full of baggage and while was trying to figure out how to get on the right elevator so that I could access the ramp, a housekeeping employee must have noticed and personally brought up the correct elevator to my floor to rescue me! We were laughing about my dilemma and she was amazing! Then, of course I left very important proposals in my room. It took only one phone call to Wanda in housekeeping and she called me back immediately to tell me that she had them and then transferred me to Candice who helped me arrange to have the fedex'd to my home! Both were fantastic!! In addition, I was offered help with my baggage and everywhere that I went and the representative in the Club Room on the fifth floor was so friendly!! I was truly impressed and I am very thankful to those who helped me while I stayed there.
Kelly

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kellydd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, June 29, 2011
Dear Kelly,
Thank you for taking the to write concerning your recent stay here at the Sheraton Roanoke. It's true, we have some pretty amazing people working here, and it sounds as though they made your stay a memorable one. I have shared your comments to all, and they are very appreciative of the kind words. Please be sure on your next trip through the Roanoke Valley, you will once again stay here at the Sheraton.
Sincerely,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
Reviewed June 14, 2011

I'll be staying here every time I visit Roanoke. It's soooo nice and is in a great location near the airport. Everyone here is extremely nice. I felt so cared for.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank are_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, June 26, 2011
Thank you for your response on Trip Advisor regarding your stay here at the Sheraton. I was pleased to hear you felt cared for, and that everyone was so nice. Please do come see us again on your next trip through the Roanoke Valley.
Sincerely,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Property: Sheraton Roanoke Hotel and Conference Center
Address: 2801 Hershberger Rd NW, Roanoke, VA 24017-1941
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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