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“Fine for what it was” 2 of 5 bubbles
Review of Days Inn Roanoke Civic Center

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Days Inn Roanoke Civic Center
Ranked #29 of 40 Hotels in Roanoke
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618 reviews from our community

Traveler rating
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    149
    234
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Schwenksville, Pennsylvania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed March 23, 2014 via mobile

Hands down the dirtiest hotel I've ever had the displeasure of staying at. We would have gone elsewhere but the several other hotels we tried for lodging were booked up (side note: I discovered the Trip Advisor app AFTER this bad experience or I could have avoided this hotel).
Not only was it dirty, the shower curtain rod was broken so you could not close the curtain.

Also we were traveling using prepaid VISA cards (to avoid any possible compromise of our own credit card). The hotel's credit card system put an authorization on the card for the ENTIRE amount which rendered it as a zero balance until the hotel batched out their charges....2 days later!!! To our embarrassment we discovered this when we tried to use the VISA for dinner that night and it came back declined as zero balance. The hotel manager told me that we *must* have used it somewhere else and that's why there was no balance (theirs was the first charge we put on the card). When we checked out, lo and behold, there was a sign warning debit and gift card users that this would happen....a sign that was NOT there when I checked in (or at least it was not brought to my attention). Thank God we had other payment options until our funds were returned to the card.
Bottom line? Save yourself the aggravation and stay elsewhere.

Stayed March 2014, traveled as a couple
Helpful?
Thank Ssourk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia H, General Manager at Days Inn Roanoke Civic Center, responded to this review, April 5, 2014
I would like to apologize for any inconvenience that you and your family encountered during your stay with us. We do have the Debit card warning sign out so our guest's are aware that the amount of their stay will be authorized and ultimately charged to the card that they choose to check in with. If a guest reserves with a credit card but chooses to pay cash upon arrival then there will not be any charges to that credit card. We are also working very hard to make renovations to our hotel every day. Thank you for your feedback.
Sincerely,
Mgmt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke
1 review
4 of 5 bubbles Reviewed March 21, 2014

The room was clean however there was no hot water the following morning and their breakfast was disappointing. Oatmeal, cereal, orange juice,apple juice, slightly warm coffee and slices of bread.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Days Inn

Helpful?
Thank Jamie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Roanoke Civic Center

Property: Days Inn Roanoke Civic Center
Address: 601 Orange Avenue, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 40 Hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Roanoke Civic Center 2*
Number of rooms: 165
Reservation Options:
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Also Known As:
Days Inn Civic Center / Downtown - Roanoke Hotel Roanoke
Days Inn Roanoke

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