My family stayed at this property on Nov 22 while traveling on vacation. This property must have made the minimum effort when Hampton Inn changed its look a few years ago. There is nothing deluxe about the rooms and they are not as "perfectly clean" as most Hampton Inns. Even the amenities in the bathroom are minimal, just shampoo and moisturizer (not even conditioner). I am a Diamond HHonors member and normally would be provided bottled water but none was provided. The hotel is also undergoing construction to expand its capacity so a section of the parking lot is closed. However, these problems were minor compared to the main point of irritation, an unresponsive staff that appeared to not be empowered by management and management that is unresponsive to complaints from guests.
When I told the front desk clerk that there was no bottled water or conditioner in my room, he replied that the hotel "never" provides conditioner, only shampoo. He also told me that the hotel was out of bottled water and added that "we don't provide mouthwash either..." I then went to a local store to buy both conditioner and bottled water. When I left the handicapped parking space in which I was parked (one of my children is severely disabled and wheelchair-bound), there were at least three open handicapped spaces. When I returned 20 minutes later, ALL of the parking lot spaces were taken including handicapped spaces. I noticed that a car with neither a handicap placard nor a handicap license plate was parked in one of the spaces designated for handicapped guests and reported it to the desk clerk. He explained that the construction made parking at the hotel tight. I asked that he have the car towed and that he report my dissatisfaction with that condition and the others stated above. He refused, restating the impact of construction on parking, and accused me of being condescending. If my family had not already fallen asleep, I would have left immediately.
This property is a dump compared to other Hampton Inns in which I've stayed. Clearly, the management does not care about either HHonors status (none of the advertised perks, not even a smooth check-in... the clerk had to hunt and peck to find my reservation and never even made a semi-cordial welcoming gesture) or adhering to the Americans with Disabilities Act. I was not satisfied and made my dissatisfaction known with no response from management. Bottom line: this property needs to go the way of other sub-standard Hampton Inns and become a Howard Johnson, Ramada, or Comfort Inn. It's an embarrassment to an otherwise reliable hotel chain.
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- Also Known As:
- Hampton Inn Roanoke / Hollins / i-81 Hotel Roanoke
- Roanoke Hampton Inn