This was a major disappointment, as we have stayed in many Hampton Inns including five in the last month. The staff checking us in were not helpful and seemed more interested in talking to each other than to us. When we asked to upgrade the response was 'a suite is two double beds' or something to that effect. When we tried to call the front desk at 10 pm we called off and on for over fifteen minutes and there was no answer. We went out to eat dinner, and when we returned THE FRONT DESK MAN WAS SMOKING WITHIN THREE FEET OF THE FRONT DOOR AND WE HAD TO WALK THROUGH HIS CIGARETTE SMOKE TO GET INTO THE HOTEL. In fact, the benches on both sides of the door were within three feet of the door and that is where all the smokers hung out. Beds were softer than we have come to expect from Hampton and the bathroom towels were threadbare. The halls and common areas were dirty. The breakfast attendant sort of wiped the tables with one swipe of a dirty cloth and left them wet and still dirty. Gross. All in all, an unpleasant stay.
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- Also Known As:
- Hampton Inn Roanoke / Hollins / i-81 Hotel Roanoke
- Roanoke Hampton Inn