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“Poor Customer Service” 2 of 5 stars
Review of Ramada Roanoke

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Ramada Roanoke
Ranked #27 of 39 Hotels in Roanoke
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625 reviews from our community

Traveler rating
    69
    72
    115
    147
    222
See reviews for
209
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
winder
Level Contributor
8 reviews
3 hotel reviews
1 of 5 stars Reviewed June 27, 2014 via mobile

This hotel was terrible. It smelt of cat urine. It was trashy. There were kids throwing fire crackers down to the second floir. We were fearful of our safety, so we left and canceled immediately. Don't try to stay

Stayed June 2014, traveled with family
Helpful?
Thank laura c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 9, 2014

While we were there a lady and her daughter were in the pool and after returning to their room they found that it had been enter by someone that had a key. This Ramada should be closed. Never again for us.

Room Tip: Not a good rm at all in this hotel. I would be frightened to stay there again.
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Dotty911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SsunnyS_11, Guest Relations Manager at Ramada Roanoke, responded to this review, June 17, 2014
There was never any incident of this kind reported to front desk. That is a very serious issue and nothing like that has ever happened here. Front desk did receive a report from 1 lady who had supposedly hung her do not disturb sign out and then claims housekeeping serviced her room anyway. We were unable to verify whether or not the sign was hung but the guest said nothing was missing, only the room was cleaned.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 7, 2014

Some things could have been updated but other things were very nice. I did not find anything that would prevent me from staying by myself again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Ramada

Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Roanoke

Property: Ramada Roanoke
Address: 1927 Franklin Rd SW, Roanoke, VA 24014-1103
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 39 Hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Roanoke 2*
Number of rooms: 124
Official Description (provided by the hotel):
Ramada Roanoke, Virginia is next to Rivers Edge Park & across Carillon Roanoke Memorial Hospital and conveniently located near the Roanoke River, Roanoke Memorial Hospital, Mill Mountain and Historic Downtown Roanoke. The Mill Mountain Zoo, Roanoke Star, Roanoke Civic Centre, Roanoke Farmers Market and Tanglewoood Mall are all within 2 miles of this Roanoke Ramada. This Hotel is now under complete new management and we have enhanced our Services and Amenities. Ramada offers Free Full Breakfast Buffet, Free High Speed Wireless Internet in every room, Fitness Center, Business Center(free), Outdoor Pool, Meeting and Conference Rooms, Banquet, Ball Rooms for Wedding and Reception. Ramada has 124 guest rooms including King Bed Room, Double Bed Room, Queen Room and Suites. Ramada also offers wheelchair accessible rooms, non smoking and smoking rooms. Small pets are allowed. Every room has free wireless internet, Satellite TV with HBO, Pay per view movies, Refrigerator, Microwave, Coffee Maker, Hair Dryer, Iron & Ironing board and Air conditioner. At Ramada We have 2 Ballrooms, We can Customize them according to your requirement. Outside Food is allowed in Hotel. Outside Caterers are allowed at no extra Charge. Kitchen is also available at extra charge. ... more   less 
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Also Known As:
Ramada Inn - River`s Edge Hotel Roanoke
Ramada Inn Roanoke
Ramada Inn Rivers Edge

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