I stay at this hotel every year I am in the area for business. Check in was a little tricky. I was given a room that was already occupied by another guest. But the front desk made it up to me by giving me a free breakfast. I was not too happy with the situation I dealt within the restaurant as I am an owner of my own. Let's just start off by letting the owner of this hotel know that they should be blessed to have Glenford on staff! Without him I might of never returned. Thursday night ran smooth for our dinner. But when Friday came I felt a lot of negative energy within the establishment. I understand the restaurant is a separate entity from the hotel itself. I found this out after I made a complaint to the font desk. When the waitstaff is done their shift the bartender/restaurant manager takes over. At first I had thought he was taking all the tables from the waitstaff. With this being said there were several customer's waiting to be serviced. Some waited over a half hour. Eventually they got up and left, but not without making a complaint. 2 ladies behind me waited along time for just a house salad. And then they couldn't eat their meal without silverware. The bartender after being asked for silverware just threw it on their table and without an apology. It appeared he only waited on his regular's and we were left in the dust! And he had a very nasty attitude. With this recent experience I don't think I will visit this hotel ever again. And I will make sure to let all of my business friends know of this as well. Good luck to Glenford! He should be ranked the manager.
- Official Description (provided by the hotel):
- Nestled in the Blue Ridge Mountains, The Holiday Inn Hotel Tanglewood-Roanoke, has the best scenic views in the Roanoke Valley. Ideally located in beautiful Southwest Roanoke, we are just 2 miles from the Blue Ridge Parkway, and conveniently located adjacent to Rte 220 and I-581, the Roanoke Civic Center, Virginia Tech, Roanoke College, Hollins University, VA Western Community College, Smith Mountain Lake, Salem Civic Center, Historic Downtown Roanoke, Carilion Hospital, Lewis Gale Hospital, and Mill Mountain. Our hotel is the perfect location for your next business meeting or convention. Complimentary business center. Relax in the lobby by the fireplace or walk next door to Tanglewood Mall for a little shopping. Join us in the Elephant Walk Restaurant for "Comfort Foods Harvested Locally" serving Breakfast, Lunch and Dinner daily. The Elephant Walk Lounge is a great place enjoy our southern brand of hospitality and enjoy your favorite game on one of our 6 Big Screen TVs. Our beautifully renovated guestrooms were designed with the business traveler in mind. Each room has plush new linens, free WIFI, two dual-line speakerphones, extra outlets, new new carpeting and fresh new look on the walls and much more. King rooms include over sized desk with ergonomic desk chairs and sleeper sofas. All guest rooms have micro-fridges, great for family travelers. Pamper yourself in one of Jacuzzi Rooms/Suites. Priority Club Members enjoy special benefits at the Holiday Inn Tanglewood - Roanoke. Such as welcome bags & complimentary continental breakfast. ... more less
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- Also Known As:
- Holiday Inn Roanoke - Tanglewood Hotel Roanoke
- Holiday Inn Tanglewood
- Roanoke Holiday Inn