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“2 star property - Not up to Holiday Inn standards - worn - out-of-date - not near anything”

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Holiday Inn Roanoke - Tanglewood
Ranked #12 of 40 Hotels in Roanoke
Birmingham -Alabama
Level Contributor
135 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“2 star property - Not up to Holiday Inn standards - worn - out-of-date - not near anything”
Reviewed September 22, 2011

My church group stayed at this property twice on a round-trip to washington, D.C. This property is not up to Holday Inn standards; it is worn and out-of-date. Previous reviews mentioned "renovations"; I am not aware of any. The "continental" breakfast was minimal, to the point of being almost non-existent (bagels, cold ceareal, aples, etc.) The only positive comment is the fitness room; although small, it is well-equipped.

Room Tip: Stay somewhere else - the Internet rate is $102.00 per night - this property is not near anything
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  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrojanBill1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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440 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
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  • German first
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English first
Los Angeles
1 review
Reviewed September 19, 2011

We always stay put in Roanoke while driving to New York from Charlotte. Always stayed at Holiday inn near the airport, however this time due to no vacancy we decided to stay at this location. My kids were so touched by the front desk staff who joked around with them and kept them busy while we are unloading our car. I will always stay at this location as the rooms were beautifully designed and loved the green color on the wall. Friendly and very energetic staff. Good Bye Holiday Inn Airport.

Thanks for your hospitality.

Bryant Family

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HITW, Director of Sales at Holiday Inn Roanoke - Tanglewood, responded to this review, October 19, 2011
Dear Bryant Family, Thank you so much for your kind comments. We are very proud of our staff and pleased you will be returning to our property. We look forward to serving you again in the near future.
Sincerely,
Mary Hodges, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elliston, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2011

Our granddaughters are special needs girls,they are scared to death of dogs cats and all most every thing else.Right now the reason we need a room our ac is broke.

Stayed August 2010, traveled with family
Helpful?
1 Thank Danny036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HITW, Director of Sales at Holiday Inn Roanoke - Tanglewood, responded to this review, August 30, 2011
Thank you for staying at the Holiday Inn Tanglewood - Roanoke. We are a pet friendly hotel, however, we do want to make sure all our guests feel safe and enjoy their stay. On your next trip to Roanoke, please give us another try. We look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2011

Friday evening loud, obnoxious guests running talking in the hall. Saturday evening same. Asked others to be courteous of others, ignored completely.

Amanda, front desk the supervisor, stated there is nothing that can be done.

Cleanliness of the hotel is lacking. The room is dark smells musty. When I plugged in the computer, I had to pull out the nightstand, and behind it is all kinds of food!

We will NEVER stay at this Holiday Inn again!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Abuela54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HITW, Director of Sales at Holiday Inn Roanoke - Tanglewood, responded to this review, August 30, 2011
Thank you for staying at the Holiday Inn Tanglewood - Roanoke. Your comments are appreciated and have addressed with the staff. Please give us another chance the next time your are in the area.
Sincerely,
Mary Hodges, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, North Carolina
Level Contributor
239 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed July 11, 2011

While the hotel isn’t downtown it is a very quick and easy drive to the city center. The hotel is very close to several great restaurants including Macadoos & the Red Palace. The customer service got off to a bit of a clumsy start at first. When I arrived to check in the woman, Amanda, was eating launch and took her time getting up to assist me. When I started asking her questions about the local area she deferred to a man named Paul who was extremely helpful. He provided a local map and gave great recommendations. The hotel is actually quite large and appeared to be sold out while I was there. Surprisingly it was extremely quiet. My only complaint is the trouble with the door keys. You have to slowly pull the key through the lock. Every single time I entered my room it would take at least 10 tries. That being said, the room was clean, and comfortable. I had a Microwave and a very large min-fridge, a flat screen, tv, and plenty of towels. I was also impressed by the water pressure I had in the shower being on the 5th floor. The hotel has been renovated but it can feel a bit dated due to the very traditional room layout. Overall I would recommend this hotel and I would be happy to stay again.

Room Tip: I named my own price on Priceline and got a $50.00 rate.
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  • Stayed July 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LadyZady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HITW, Director of Sales at Holiday Inn Roanoke - Tanglewood, responded to this review, August 30, 2011
Thank you for your kind comments about the Holiday Inn Tanglewood - Roanoke. Also thank you for bringing the challenges to our attention. Let us know when you are coming back to the are. We look forward to serving you again in the near future.
Sincerely,
Mary Hodges, Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, South Carolina
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 3, 2011

My wife and I recently spent the night in Roanoke, Va at the Holiday Inn-Tanglewood. We had used our Priority Member points for the stay and we're surprised when we were greeted at the front desk as the Priority Club member of the day. We were given priority parking at the front door, which was nice.

The rooms, with high ceilings, are spacious and very comfortable.

As Priority Club members we were given free buffet breakfast the next morning. The nice thing about their buffet is that they also have an "egg & waffle" station. You can have your eggs prepared anyway you like. Sunny side up, scrambled, or add Belgium waffles made on the spot as well. The wait staff was very accommodating and we felt right at home.

It was a pleasant stay with no hassles.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ranger060767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed June 21, 2011

This was a one night stop off point and very suprised - I was dreading an Holiday Inn, but this was OK. The star of the show is Mr 'B' the bar man - quite a character! Rooms OK. We ate in the restaurant and although it wasn't great, it did the job.

Stayed May 2011, traveled as a couple
Helpful?
1 Thank Tandy126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Roanoke - Tanglewood

Property: Holiday Inn Roanoke - Tanglewood
Address: 4468 Starkey Road Southwest, Roanoke, VA 24018-0611
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Roanoke - Tanglewood 3*
Number of rooms: 196
Official Description (provided by the hotel):
Nestled in the Blue Ridge Mountains, The Holiday Inn Hotel Tanglewood-Roanoke, has the best scenic views in the Roanoke Valley. Ideally located in beautiful Southwest Roanoke, we are just 2 miles from the Blue Ridge Parkway, and conveniently located adjacent to Rte 220 and I-581, the Roanoke Civic Center, Virginia Tech, Roanoke College, Hollins University, VA Western Community College, Smith Mountain Lake, Salem Civic Center, Historic Downtown Roanoke, Carilion Hospital, Lewis Gale Hospital, and Mill Mountain. Our hotel is the perfect location for your next business meeting or convention. Complimentary business center. Relax in the lobby by the fireplace or walk next door to Tanglewood Mall for a little shopping. Join us in the Elephant Walk Restaurant for "Comfort Foods Harvested Locally" serving Breakfast, Lunch and Dinner daily. The Elephant Walk Lounge is a great place enjoy our southern brand of hospitality and enjoy your favorite game on one of our 6 Big Screen TVs. Our beautifully renovated guestrooms were designed with the business traveler in mind. Each room has plush new linens, free WIFI, two dual-line speakerphones, extra outlets, new new carpeting and fresh new look on the walls and much more. King rooms include over sized desk with ergonomic desk chairs and sleeper sofas. All guest rooms have micro-fridges, great for family travelers. Pamper yourself in one of Jacuzzi Rooms/Suites. Priority Club Members enjoy special benefits at the Holiday Inn Tanglewood - Roanoke. Such as welcome bags & complimentary continental breakfast. ... more   less 
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Also Known As:
Holiday Inn Roanoke - Tanglewood Hotel Roanoke
Holiday Inn Tanglewood
Roanoke Holiday Inn

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