Fares is an engaging resourceful amazing young man with a sincere desire to provide his guests the ultimate experience. A model of Hospitality excellence! The rest of the office staff seems to be cut from the same cloth, the Superman Cape Fares wears.
The facility is in process of up-dating beds and room interiors. Overall, we were delighted. A bargain that is a real value.
Two serious caveats. The weekly maid attention is more "weakly" than desirable. Sometimes no soap replenishment. No toilet paper supplied. Once the shower curtain was removed. Another time the room was not vacuumed. A call to the office resulted in a knock on the door minutes later with a smiling Fares, vacuum in hand.
Second MOST SERIOUS problem: Wi Fi I made well over thirty calls to their internet support provider. The problem required a half hour phone call to reconfigure a nearby wireless router. If the hotel staff was necessary to push a button on the router, the repair could not be made until daylight since the device was in another guest's room.
Insist upon a room with reliable wi fi service.
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- Also Known As:
- Homestead Studio Suites - Reston Hotel Reston
- Extended Stay America Reston