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“Feels like a second home” 5 of 5 bubbles
Review of Extended Stay America - Washington, D.C. - Reston

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Extended Stay America - Washington, D.C. - Reston
Ranked #4 of 4 Hotels in Reston
Herndon, Virginia
1 review
“Feels like a second home”
5 of 5 bubbles Reviewed May 12, 2013

I travel frequently and Homestead Reston is one of my favorite places that truly delivers a more than pleasant staying experience, every time I stay there. Rooms are clean, no noisy guests and it has an excellent location which is literally minutes away from the Reston town center, where you can fine dine, go catch the latest movie and even ice skate during the winter. Plenty of amenities to take advantage of for both short and long term stays.

If you are looking for an extremely friendly staff who always go the extra mile to make you happy (find Brittaney, best front desk agent ever, a true diamond who is a people pleaser), do not hesitate to reserve a room from Homestead Reston. You won't be sorry, ever.

John, V

  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, May 20, 2013
John - Thank you for sharing your experience with us about your recent stay at our hotel. It is a pleasure to hear that the staff provided you with such a warm welcome and that Brittany took great care of you prior to, and throughout your stay. We pride ourselves on having the best team in Reston, and Brittany is a prime example of that! We will be sure to pass on the positive feedback.


Again, your feedback is very important to us because it allows us to improve every day to be the best we can be. Looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
    121
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Richmond, Virginia
1 review
4 of 5 bubbles Reviewed May 11, 2013

I have been staying at the Homestead for years and find it to be a great fit for my needs while working in the NoVa area. Having a kitchen to prepare meals, a gym right next store to use, shopping and restaurants within walking distance, reasonable room rates, and an excellent staff are among the many reasons I return every time. Travel away from home can be trying and stressful, luckily the friendly and helpful demeanor of the staff and the comfort of a familiar environment make the experience a pleasant one.
Thumbs up to Danny, Mefong, Brittany, and Ashley for great customer service !

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scott A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, May 20, 2013
Scott - Thank you for taking a moment to share with us your recent experience at our hotel. We are so happy to hear that the staff was able to assist you, and will be sure to thank them. As well, I am glad that you found time to try the gym right next door and enjoyed our location, with easy access to fine dining, fast food restaurants, stores across the street and more,

Thank you again. We hope that you will come back and join us again sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston
1 review
4 of 5 bubbles Reviewed May 3, 2013

I have been staying at this location since the end of JAN 2013 & It has been a very good experience. The room is nice, clean, & worth the money. The staff is great & friendly. A great place to stay & relax after work.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Izzy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, May 20, 2013
Izzy - We are so thrilled that you are having a wonderful experience at our hotel. The staff and I strive to provide a great time for all of our guests, making them feel welcome throughout their stay. We are glad to hear you have been so satisfied with your experience!

Again, we thank you for sharing your experience with us. I will be sure to pass on the positive feedback to all the staff involved in making your stay great.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed May 2, 2013

Simple place, but the most terrific staff I have ever met. I will definitely stay here again every time I go to Reston. Right next door is a YMCA to which you have free accesss while staying at the hotel, an Italian Restaurant, Chicafilet, Target, Subway and more. Town center is just a few minutes away and easy to get to.

Room Tip: pay $10 more and get the King size, it is worth the difference!
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Micha1610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, May 20, 2013
Thank you for taking a moment to write a review of our hotel and share your recent experience with us. We are happy to hear that the staff was terrific and were able to assist you. I will be sure to pass along your kind remarks. As well, we are glad that you found our location to be convenient.

Thank you, once more. We hope that you will come back and join us again sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montross
1 review
4 of 5 bubbles Reviewed May 1, 2013

Great location and terrific staff! I stay here frequently and have always been greeted warmly and treated respectfully. Brittany has excellent customer service skills and is a delightful young woman. Many thanks for several years of welcome and service.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, May 20, 2013
Alma - Thank you for your feedback and for choosing to stay once more at our hotel. We pride ourselves on offering quality service to all of our guests, so I am extremely happy to know we were able to do this for you. I will be sure to share your comments with the entire staff, especially Brittany.

We look forward to hosting you many more times. Thank you again for sharing your thoughts with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed April 30, 2013

dirty room, ants crawling all over kitchen and bath, found dirty socks on th echair when checking in....
but, if you need to be near Reston Town Center, and want to spend less than $200 a night, tji sis your only option. Deal with it.

  • Stayed April 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank eracerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, May 2, 2013
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. I met with the staff, and we will be addressing the issue of cleanliness to ensure that it is not repeated.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact me directly, at ledwards@extendedstay.com, with any additional comments or questions. We would love to have another chance to provide you with a better experience the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
4 of 5 bubbles Reviewed April 20, 2013

Stay at this hotel almost every month and it has all you need for a quite business trip.
Kitchen to cook in a laundry room to do laundry and housekeeping comes by once a week to freshen up the room polite and respectful staff.
A couple minutes from the town centre making then perfect location for my visits

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, April 26, 2013
I appreciate you taking the time to write such a positive review about our hotel. I truly appreciate your comments regarding the hotel and staff. We are so happy to hear that you stay with us almost every month for business; we love having you!

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Reston

Property: Extended Stay America - Washington, D.C. - Reston
Address: 12190 Sunset Hills Rd, Reston, VA 20190-5840 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Business Center with Internet Access Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Reston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Reston 2.5*
Number of rooms: 149
Reservation Options:
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston

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