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“Infested with Ants” 1 of 5 stars
Review of Extended Stay America - Washington, D.C. - Reston

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Extended Stay America - Washington, D.C. - Reston
Ranked #4 of 4 Hotels in Reston
Vienna, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Infested with Ants”
1 of 5 stars Reviewed October 2, 2012

I was very disappointed with my room. It was dirty; the carpet looked like it had never been cleaned, dust accumulated between the dresser and wall but the worst part was the place was infested with ants! The clock radio had an ants nest in it and I had to put it outside my door; the kitchenette was crawling with ants as well. Gross accomodations and I'd never go back.

Room Tip: I had to rate this terrible because of the ants. When I complained on check out the clerk just said...
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  • Stayed September 2012, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Diane Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, October 9, 2012
Thank you for taking the time to make us aware of your experience at Homestead Washington, D.C. - Reston. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.

Please understand that maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve. We also contacted our pest control provider to look into ant issue that you brought to our attention.

Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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238 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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English first
Louisville
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 1, 2012

Staff is friendly and helpful. Generally clean and neat. Outside doors for all units. They gave me a discount because I had tiny ants in my kitchen area. Was a nice gesture which I appreciated. They also let me stay a little past checkout time which was a great help to me.

Room Tip: Building is configured with "outdoor alleys" so rooms have outside access. If you have a l...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HappyVegan_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, October 9, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Washington, D.C. - Reston. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
5 of 5 stars Reviewed September 29, 2012

I am from Tampa Florida. I do a lot of work out of town and as you probably know it's hard to be comfortable away from home. I can honestly tell you that these folks at the Homestead Studio Suites made me very comfortable and very welcome. Anything that I needed they were right there to take of it.
One person in particular that went out of her way was Tilma Ramos. She is probably the reason I will be staying at this location for the next six mouths. I would be please to recommend this location and these good folks that this location to anyone traveling and especially if you have be there for an extended time.
I would again like to say thank you to the people of the Homestead Studio Suites and especially to Tilma.
Jeff from Tampa

  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RestonHSD, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, October 29, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead Washington, D.C. - Reston. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
1 review
5 of 5 stars Reviewed September 24, 2012

I have been staying at this hotel since July and will continue through December. The reason isn;t important. The service in the hotel is friendly, courteous and excellent. The staff is very eager to please. The room is clean and well functional. Housekeeping is quite good. The manager, Tilma Ramos has been most repsonsive to any requests i have made.

I would highly recommend this hotel to anyone especially if it for an extended stauy.

Job well done !

Anthony Del mar

  • Stayed July 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Anthony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, October 1, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 19, 2012

I just stayed there for one night. As my flight was delayed, the Priceline.com checked me in while I was not there yet. The staff was very helpful to solve this problem around MIDNIGHT. And well functioned neighborhood and convenient access to DULLAS airport and city McLean.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lindsay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, September 24, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Washington, D.C. - Reston. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Once again, I and the entire staff at our hotel thank you for your kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
1 review
4 of 5 stars Reviewed September 17, 2012

Property located very close to the business district and town center,
YMCA next door makes it very convenient for indoor sports and activities.
Staff was very helpful esp Brittany.
Internet worked just fine, although had to make calls couple of times to make it work.
Bed should be improved.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Narendra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, September 19, 2012
Narendra - Thank for providing such positive feedback about your stay at our hotel. The staff and I strive to provide friendly service, clean rooms and comfortable surroundings; it pleases me to know that we were able to do this for you. I will be sure to share your accolades with Brittany specifically. I do apologize for the issues you experienced with the internet and our beds.

It would be our pleasure to have you stay with us again in the future or at any of our other brand locations. We look forward to accommodating you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 5, 2012

Very professional staff that is extremely courteous and very helpful. When the room is missing hangers they immediately arrive at the door with new hanger or a coffee pot. Calling the staff for a future reseveration is done very quickly and the the confirmation is immediately sent by email

  • Stayed July 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MikeMcti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review, August 14, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Reston

Property: Extended Stay America - Washington, D.C. - Reston
Address: 12190 Sunset Hills Rd, Reston, VA 20190-5840 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Business Center with Internet Access Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Reston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Reston 2.5*
Number of rooms: 149
Reservation Options:
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston

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