We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A whole new low in customer service” 1 of 5 bubbles
Review of Cosi

No photo provided
Got a photo?
Add it.
Cosi
Ranked #46 of 147 Restaurants in Reston
Price range: $5 - $10
Cuisines: American, Delicatessen
More restaurant details
Restaurant details
Good for: Dining on a budget, Families with children
Dining options: Breakfast, Dinner, Lunch, Seating, Takeout, Wheelchair Accessible
Reston, Virginia
1 review
“A whole new low in customer service”
1 of 5 bubbles Reviewed April 9, 2011

Think of your idea of poor service, and multiply by an order of 10. I just received my food after 25 minutes and going back up to ask about it twice. Once they finally paid attention me, it only took 2 minutes to make. In addition, I waited in a mislabeled line for more than 5 minutes before discovering no one would be helping me. I can also hear that other people are not getting what they ordered. I've put up with the generally poor service at this place before in exchange for free Wifi, but I will not be returning.

  • Visited April 2011
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank CMcG8020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

36 reviews from our community

Visitor rating
    8
    19
    6
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Napa, California
Level Contributor
121 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“LOVE Cosi - it's my favorite sandwich place - we need one in Ashburn!!”
5 of 5 bubbles Reviewed November 5, 2009

Cosi is a great sandwich chain, consistently good food, efficient service. Love this place

Helpful?
Thank lisalisa24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“Good deserts, sandwiches...”
2 of 5 bubbles Reviewed August 31, 2008

Good deserts, sandwiches just OK.

Helpful?
Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“Surpisingly nice for a "bread and bagels" place”
4 of 5 bubbles Reviewed August 28, 2008

Surpisingly nice for a "bread and bagels" place

Helpful?
Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

Travelers who viewed Cosi also viewed

Reston, Fairfax County
 
Reston, Fairfax County
 
Reston, Fairfax County
Reston, Fairfax County
 

Been to Cosi? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing