We attended a family reunion in D.C. area, and because we have stayed at this hotel in the past and liked it, we did not stay at the hotel where the family was staying, but elected to return here.
It was a mistake.
Upon booking, a month prior to our stay, I requested a corner room, which we had enjoyed on a previous stay, and I was told that this was no problem.
The check-in was a nightmare.
Upon approaching the front desk, I was required to wait in line behind at least 100 high school students who had arranged to stay here as part of a very large convention. I told the front desk that I was NOT part of this group to no avail.
Upon finally reaching the front desk and having to endure very large volume of noise from the students, I was told that the type of room that I reserved was NO longer available because of the tremendous amount of high school students there.
I complained to the desk manager about not getting what was promised and about not being informed about the extremely large numbers of teenagers that we would be sharing the facilities with that weekend. The desk personnel did nothing to make us feel better. They could have won good will by offering something, but they did nothing. So during our fight to get an elevator that weekend or seats in the lobby or even turndown service, we only got annoyed.
The room was ok. The housekeeping was ok. But what will be remembered is the poor treatment from the front desk.
- Official Description (provided by the hotel):
- Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more less
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- Also Known As:
- Hyatt Regency Reston Hotel Reston
- Reston Hyatt Regency
- Hyatt Reston