I stayed at this hotel before with no issues but this time I was woken up in the middle of the night by a maintenance technician banging on furniture in the room next-door to me for one hour between 2 and 3 AM. When I told the manager about this in the morning she apologized but did not seem very sincere. There was no attempt to go above and beyond to make me happy such as giving extra points or even paying for breakfast. She said I should have called when the noise started but that does not explain why it is okay for maintenance to make that kind of noise in the middle of the night. I shouldn't be put in that situation as a paying guest. From now on I will stay at the Crowne Plaza.
- Official Description (provided by the hotel):
- Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more less
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- Also Known As:
- Hyatt Regency Reston Hotel Reston
- Reston Hyatt Regency
- Hyatt Reston