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Hyatt Regency Reston
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Reviewed May 8, 2013

The Hyatt Regency Reston meets all the high standards of the Hyatt Regency franchise. The staff are wonderful, the rooms well appointed and spotless, and the location is great. I thoroughly enjoyed my business stay. The staff ensured our conference rooms were ready daily and were very attentive to all our needs. I have never had a disappointing stay. I highly recommend this hotel.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HODAGinBNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded May 10, 2013

Dear HODAGinBNE,

So excited to hear that you enjoyed our hotel. Thank you for writing such a glowing review!! Your candor, endorsement, and business ar emuch appreciated.

Hope we see you around these parts again soon.

SIncerely,
Ray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

Had a wonderful family stay at the very convenient Hyatt Regency Reston. The hotel is very clean, the staff is very efficient and friendly. We enjoyed the "breakfast included" room stay which was well worth the $$. There is also a Panera Bread inside the hotel. The bed/pillows were extremely comfortable and and had a wonderful nights sleep. The hotel is large and there were alot of business people but all was managed very efficiently.
The hotel is convenient to many restaurants, stores and a nice area for walking with a lot of activities. On Saturday the stage outside had several bands playing and a huge Dog Expo which was a lot of fun. There is a calendar of events for the Town Center on-line.
We cant wait to stay here again.
Also three Restaurants that we visited that were all amazing Vapiano ( very casual lunch), Jackson's (great food and Bar), American Tap Room (casual bar and great food). They also have a really large nice movie theater within a 2 blocks of the hotel.

Room Tip: The hotel has 15 floors and suites. Our room was on the 14th floor and there were no noise problems even from the A/C.
  • Stayed: May 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Thank MaryAFNichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded May 9, 2013

Dear MaryAFNichols,

So happy to hear that you enjoyed Reston Town Center and our hotel. And so thankful for your favorable review!!

Your business and enthusiasm are much appreciated. Please come visit us again.

Ray

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Reviewed May 6, 2013

Excellent location at the Reston Town Center with many varieties of restaurants and nice stores. Nice area to just walk around. Hotel is very busy with friendly staff. Sometimes you wait long for the elevators, however, the hotel is very pretty. Restaurant is very convenient and nice to just walk out into the town center.

Room Tip: We enjoy higher rooms with views.
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank DG0519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded May 8, 2013

Dear darindcox,

Thank you for taking the time to review our hotel during your stay. I am saddened to hear that your expectations were not met. Rets assured your feedback will be shared with our leadership committee.

Your business is appreciated. Hope you choose us again in the future-the experience you described is inconsistent with the excellent service we provide daily to hundreds of guests.

Safe travels,
Ray

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Reviewed May 6, 2013

I stayed here for business for 3 days and received good but not great service. The hotel never asked if we were parking a car so I had to pay directly with my cc when I went in and out of hte garage, not so bad but then when a colleague of mine checked out they just charged him for the parking??? The internet was $10/day, which alot of hotels do but I had to contact the tech support all three days that I wanted to use it and wasted about an hour of my life waiting for support. The Hotel room was clean but in the ice and vending area there was an exploded soda all over hte floor for 2 of hte three days I stayed.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank darindcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded May 8, 2013

Dear Deb G,

Please accept my gratitude for sharing your favorable review of our property. We are proud of our sensational location, yet feel that our staff is our best asset. Glad to hear your expectations were met!

Your business is much appreciated and we sincerely hope that you choose us again in the future.

Regards & safe travels,
Ray

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Reviewed May 5, 2013

We stay at the Hyatt frequently for weekend get away's. it is comfortable and convenient to all the shops and restaurants in Reston Town Center. The staff is helpful and pleasant. As is occasionally the case in a cosmopolitan area, communications can be a challenge but that is part of the character of DC.

My only nit pic is wifi speed. The basic level Internet, which is free if one is high enough in the frequent guest program, is throttled so much that even medium size files are a problem (attached or web page embedded pictures). I understand why they might want to charge for higher speed for folks who want to stream Netflix but the slow level is just too slow.

Stayed: May 2013, traveled as a couple
Thank clherrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded May 6, 2013

Dear clherrick,

Thanks for your favorable review! Glad to hear that you enjoyed our location.

Your feedback on our wifi service is well received and will be reviewed with our senior leadership.

Your business is appreciated. Please come back & see us again.

Safe travels,
Ray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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