Stayed here for a business trip for one night. Upon checking my credit card statement, I noticed a 50 dollar charge ...called the hotel, they said it was for having a pet in the room. Now, one thing I dont own any pets. Second, I would nto bring a pet to a business trip. The person I spoke with should have gotten a manager on the phone immediately to resolve this. Instead, they have to check into it blah blah blah, and get back to me. this is not acceptable. The hotel management needs a course in customer relationship management and business ethics.
- Official Description (provided by the hotel):
- Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Reston Hotel Reston
- Reston Hyatt Regency
- Hyatt Reston