Thanks to a generous relative who booked our hotel using his Hyatt Hotel points, we stayed for two days over Thanksgiving. We were disappointed that we were bumped up to the Club Level but that the lounge would be closed over Thanksgiving. Room was nice and comfortable. Bath amenities were very nice.
I'm taking a few points off for inconsistent service. My wife is an early riser and asked the front desk where she could get coffee on Thanksgiving (the adjacent Panera Bread was closed), and in-room coffee is usually dreadful. The desk clerk directed her to a Starbuck's, which was also closed. Surprisingly the hotel's own restaurant was open and my wife found coffee there. The clerk could have saved her a lot of trouble just by pointing her to their own restaurant.
Since the Club Level lounge was closed, we were told we would get comped full breakfasts in the restaurant. I mentioned this to our waiter both mornings and both said they'd take care of it. However, upon checking out, I asked to see our bill since we had added gratuities. The bill presented to me did not make any sense. There was a 30-cent gratuity, a meal charge, and then one gratuity that I did recognize. We definitely did not give a 30-cent gratuity, we usually tip the customary 15-20%. Had we paid for the room ourselves, I would have brought this to their attention. Since it was on a family member's Hyatt points, I decided to just let it go.
And by the way, if you don't mind walking around the corner to the free parking lot, you can avoid the Hyatt's parking fees.
- Official Description (provided by the hotel):
- Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more less
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- Also Known As:
- Hyatt Regency Reston Hotel Reston
- Reston Hyatt Regency
- Hyatt Reston