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“Good but not outstanding”

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Hyatt Regency Reston
Ranked #1 of 4 Hotels in Reston
Certificate of Excellence
GreenLeadersBronze level
Reviewed November 29, 2012

Thanks to a generous relative who booked our hotel using his Hyatt Hotel points, we stayed for two days over Thanksgiving. We were disappointed that we were bumped up to the Club Level but that the lounge would be closed over Thanksgiving. Room was nice and comfortable. Bath amenities were very nice.

I'm taking a few points off for inconsistent service. My wife is an early riser and asked the front desk where she could get coffee on Thanksgiving (the adjacent Panera Bread was closed), and in-room coffee is usually dreadful. The desk clerk directed her to a Starbuck's, which was also closed. Surprisingly the hotel's own restaurant was open and my wife found coffee there. The clerk could have saved her a lot of trouble just by pointing her to their own restaurant.

Since the Club Level lounge was closed, we were told we would get comped full breakfasts in the restaurant. I mentioned this to our waiter both mornings and both said they'd take care of it. However, upon checking out, I asked to see our bill since we had added gratuities. The bill presented to me did not make any sense. There was a 30-cent gratuity, a meal charge, and then one gratuity that I did recognize. We definitely did not give a 30-cent gratuity, we usually tip the customary 15-20%. Had we paid for the room ourselves, I would have brought this to their attention. Since it was on a family member's Hyatt points, I decided to just let it go.

And by the way, if you don't mind walking around the corner to the free parking lot, you can avoid the Hyatt's parking fees.

  • Stayed: November 2012, traveled with family
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Thank TarHeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded December 3, 2012

Dear TarHeel,

Thank you for taking the time to review our hotel during your stay. Glad to hear that overall, you enjoyed your experience. It was also dissapointing to learn that we failed to provide you with the appropriate service you deserved. This is not consistent with how we assist our guests.

Your business is much appreciated. I sincerely hope that you give us another opportunity in the future.

Regards and happy holidays,
Ray

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1,219 - 1,225 of 1,465 reviews

Reviewed November 27, 2012

We had a less than pleasant experience over the Thanksgiving day weekend.
We had a bad light in the room, the hair dryer was broken, the tub was dirty...we asked for extra towels and turn down service that we never received....we asked for early check in and booked in June but arrived at least 1 hour after our expected arrival time and the room was still not ready.
We have stayed here before and never had to pay a parking fee!!!
We will find another location to stay next trip. The price of the room is not worth the experience for us anymore.

  • Stayed: November 2012, traveled with friends
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Thank debbie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded November 29, 2012

Dear debbie g,

Please accept my regret over the service issues that you described in your review. The mentioned experience is not acceptable and inconsistent with our hotel's excellent service.

You can rest assured that your comments will be reviewed and investigated.

Thank you for alerting us of the issues encountered. We sincerely hope you choose to visit us again so we could show you first hand that your experience was an aberration.

Regards and happy holidays,
Ray

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Reviewed November 25, 2012

My husband and I stayed in one of the conference suites. The room was slightly outdated but overall it was a nice hotel. We loved being able to walk Reston Town Center and enjoy the evening. Definitely recommended.

Stayed: November 2012, traveled as a couple
Thank r_tistic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded November 27, 2012

Dear r_tistic,

Thank you for your favorable response. Glad to hear that you enjoyed your stay and Reston Town Center. It is always a joy to hear our guests share of a positive experience, which is our end goal.

Please come back & visit us soon.

Regards and happy holidays,
Ray

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Reviewed November 21, 2012

This hotel in Reston Town Center, Reston, VA has o much going or it. We stayed two nights here and both nights our room was by far the most comfortable, clean hotel room I've stayed compared to the room at the Quality Inn in Wytheville the night before. For only $30 more for the Hyatt we got a VERY clean room, warm room, and clean beds.
Our check in at the Hyatt was very pleasant; the people at the front desk were so friendly, making you feel like they truly wanted to make your stay be enjoyable.
When we were directed to our room on the 7th floor and opened the door to our room, the most pleasant aroma filled our senses! The room had the most fresh, pleasant smell I've ever smelt in a hotel room. We always carry a nice s spelling spray to help out the " hotel room smell" but we did not have to use it here at all. How they accomplish that is a mystery to me.
The hotel is located at the edge of the area in the town center where all the shops/restaurant are located. This is a special town center. If you have never visited there, it's a must. If you do visit here, you will not be disappointed if you choose the Hyatt Resort.
The hotel has an adjacent garage that you use your hotel room key to access, an elevator to all levels, work out facilities ( we did not use but was very nice), restaurants at the hotel, lobby sitting area with music, Penera is adjacent to the hotel as well as an ice skating rink just a you come out one of the doors.
Just a wonderful place to visit.

Room Tip: I've stayed here before on a trip and each time have had a great experience. Views from both ou...
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  • Stayed: November 2012, traveled with family
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1  Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded November 26, 2012

Dear Nancy M,

Please accept my gratitude for your thorough and positive feedback. Although your hotel rating does not reflect it as such (you rated us a "1" on a 1-5 scale, with 5 as best). Did you rate us low by mistake?

At any rate, I am thankful for your business and was glad to hear that you enjoyed your experience at our property.

Warm regards and happy holidays,
Ray

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Reviewed November 18, 2012

You can't beat this hotel for its location - right in Reston Town Center. Easily walkable to many great restaurants and amenities. Very close to the Transit Center, to get the 25-minute bus to West Falls Church Metro, from where it is a short distance to DC center. The shuttle from IAD was very convenient, and the service was excellent.

The rooms look strangely dated, however. Not a big deal, just a bit strange. Comfortable bed, but not outstanding sleep quality - could never get the temperature quite right.

Breakfast is a standard Hyatt affair: $21 for the decent buffet, and a good menu on top. If you want coffee + bagel, there's a Starbucks about 3 minutes' walk away.

What really offended me was the $10 or $15 for wifi. Hyatt must be one of the last remaining quality chains to be charging for wifi. Come on, people. I do prefer Hyatt over the regular competitors for a number of reasons, but this really lets things down. Most of your competitors give it for free now; even though my company's paying I still feel horribly cheated. Wake up! It costs you next to nothing.

  • Stayed: November 2012, traveled on business
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Thank unspecified
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded November 20, 2012

Dear unspecified (UK),

Thanks much for taking the time to review our hotel. Your favorable impression is greatly appreciated. Glad to hear that, overall, you enjoyed your experience and our convenient location.

Rest assured your suggestions will be reviewed and considered.

Your business is appreciated. best wishes for the holidays season.

Cheers,
Ray

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Reviewed November 17, 2012

The hotel is both comfortable and up market. The location in Reston Town Centre is great because you can walk out around the village style streets with stores and restaurants and bars
A perfect location to see the sights if you have a car of course. Sits in easy reach of DC Monuments and sites, shopping and surrounding area. Easy reach to Dulles Airport
Only minor glitch was reservation seemed to be scrambled even though booked in advance and communicated with the service team before arrival. However the staff dealt with the issue with calm and effective service

  • Stayed: November 2012
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Thank Geordieboy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded November 19, 2012

Dear Geordieboy54,

Please accept my gratitude for your favorable review of our property. Glad to hear our location served you well.

Please come & visit us again.

Regards and best wishes for a great holiday season,
Ray

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Reviewed November 10, 2012 via mobile

Stayed here for two nights while on business in Reston. Great location and in walking distance to plenty of restaurants and shops. The hotel is very clean and comfortable. The airport shuttle is also very efficient.

  • Stayed: November 2012
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Thank Bobgek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ray M, Director of Sales at Hyatt Regency Reston, responded to this reviewResponded November 12, 2012

Dear Bobgek,

Thank you so much for taking the time to write such a gracious and favorable review. Glad that our Retson Town Center location proved to be convenient for you.

Thanks for your business and please come back & visit us soon.

Regards,
Ray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Reston

Address: 1800 Presidents St, Reston, VA 20190-5691
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Reston
Price Range: $119 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Reston 4*
Number of rooms: 506
Official Description (provided by the hotel):
Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more   less 
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Also Known As:
Hyatt Regency Reston Hotel Reston
Reston Hyatt Regency
Hyatt Reston

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