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“Great location especially if you attending a conference or a business meeting in that area....” 5 of 5 bubbles
Review of Hyatt Regency Reston

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Hyatt Regency Reston
Ranked #1 of 4 Hotels in Reston
Certificate of Excellence
GreenLeadersBronze level
Bridgewater, New Jersey
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great location especially if you attending a conference or a business meeting in that area....”
5 of 5 bubbles Reviewed April 28, 2012 via mobile

I was there as a speaker to a conference being hosted by tat hotel. Nice spacious clean rooms. Courteous staff, and a very nice lobby with a bar attached. Lobby gives you a atrium like feel, so enjoyed having a drink with my colleagues there.

The best part of the hotel is its beautiful located. Once you exit from the back crossing the convenient Panera Bread you are into a huge nice market place like square, which is very lively and beautiful. You have a huge selection of all kinds of restaurants. The choice available can make decisions difficult, but love that choice, as I rarely like the food served in most in dining hotels.

Likes:
1. If you are looking for a place in Reston, this is a perfect choice
2. Friendly staff and satisfactory service
3. Nice bright and spacious lobby with bar service
4. Good breakfast options at the Market Street Grill restaurant.

Dislikes:
1: Electrical outlets could be paced more conveniently
2. Bar closes earlier making it quite dull late nights after 10.00pm or so.

Stayed April 2012
Helpful?
Thank dileepsri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyReston, General Manager at Hyatt Regency Reston, responded to this review, June 5, 2012
Dear dileepsri,

Thank you for taking time to share your experience with us. It is great to see that you really enjoyed our location in Reston Town Center. This is definitely a plus for our guests. I am also pleased to see that you encountered our friendly staff and were able to enjoy relaxing in the newly remodeled Conservatory Lounge. Although the Conservatory closes earlier during the week, Market Street Bar is open until midnight or later each day. I have also made note of your recommendation for more outlets in the guestroom. We are planning to make more outlets available near the nightstands in our next guestroom renovation. I hope you will stay with us again should your travel plans bring you back to Northern Virginia in the future.

Sincerely,

David Eisenman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,102 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
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English first
Yokohama, Japan
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed April 23, 2012

intense 4 days, including the good pool where my 6 years old could spend his energy after folding origami during the sessions

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aroundtheworldser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed April 14, 2012

I first stayed at Hyatt Reston in the mid-90's and it was pretty spectacular at that time, being a cornerstone of the new Reston Town Center. Returning 15+ years later, I'm still impressed. They've updated the lobby bar (Conservatory) with modern high-back seating which provides several cozy areas and lends itself to private conversations, despite being a public space. The rooms are well kept up, albeit with some 90's/00-era decor. Breakfast was included with our AAA room rate and is hosted at Market St. Grill. Service here was hit and miss with exceptional service one day and mediocre on the second (a much busier morning) but the food was good quality and selection.

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sailor279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyReston, General Manager at Hyatt Regency Reston, responded to this review, May 17, 2012
Dear sailor279,

One of the best compliments we can receive is to have a returning guest, even if it has been 15 years ago! I truly appreciate your making a return visit to our hotel and am happy to hear that we continue to make a great impression. It’s nice to know that you noticed the recent updates we have made to the Conservatory Lounge, located in the atrium lobby, and that you enjoyed your breakfast in Market Street Bar & Grill. I do apologize for the less than perfect service you received on your second morning. Regardless of how busy we are, our level of service is top priority. Should your travel plans bring you back to Northern Virginia, we look forward to being of service to you again.

Sincerely,

David Eisenman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
303 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed April 13, 2012

The Hyatt Reston is a very good hotel. It has a lot going for it. Reston is a planned community with an actual downtown complete with movie theatre, restaurants, clothing stores, and even an ice rink in the winter all within easy walking distance from the hotel. The rooms are nicely appointed. Sometimes they may not be as clean as expected of a Hyatt Regency. It seems to always be at the center of activities of school groups and other types of gatherings and can be crowded at times in the lobby and hallways.

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank scarletman1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyReston, General Manager at Hyatt Regency Reston, responded to this review, May 17, 2012
Dear scarletman1972,

Thank you for sharing your comments regarding your stay with us. Our location in Reston Town Center is definitely a plus for our guests, which does make us quite popular. I am happy to hear you found our rooms to be well appointed, but am concerned about any issues of cleanliness. If there was a concern, I hope you were able to bring it to our attention during your visit. If not, please contact me so I can follow up and ensure this is has been addressed. We hope to have the honor of welcoming you back again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed April 12, 2012

I have been staying at this Hyatt for over 15 years, back when there was nothing in Reston Town Center. This hotel has always been hit or miss for me. When at it best its one of the best Hyatt's around. The problem is that in at least half or my stays there is a substantial problem. In the most recent one there was a 3 hour water outage that was not communicated to guests, and at least for me a water outage at a hotel is pretty critical. There is also some type of construction of other loud noise and vibration causing event at or around the hotel which goes on until late at night. Despite the fact that I was in the top floor it still kept me up. The Regency club is very average in what it serves, but it is open all day which is a plus. The Staff at the RC is very friendly.
The rooms are large, but the hotel is in need up a face lift. Although some minor upgrades have been done, the furniture and decor are still dated and compared to other Hyatts that have been renovated, this one just looks plain old and from the early 90's era.
The workout facility is open to the community which invariably means shortage of equipment.
And now they are going to start charging for parking so be aware of that.
On the positive side there are plenty of places to eat and a movie theatre very close, and as a matter of fact there is a Panera bread attached to the lobby.
Overall its a nice hotel and you should have a pleasent stay, but not sure its worth the high prices they charge.

Room Tip: Skip the Regency Club upgrade, not worth the extra $$$, go to Panera instead. There is a complimenta...
See more room tips
  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank epg_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyReston, General Manager at Hyatt Regency Reston, responded to this review, May 18, 2012
Dear epg_01,

Thank you for taking the time to communicate your experience during your most recent visit to our hotel. We truly value our loyal customers and appreciate your feedback as it provides a valuable aid in monitoring our performance. First and foremost, please accept my sincere apology for the inconvenience you experienced with regards to the hot water outage. Unfortunately there was a malfunction with the hotel’s main water boiler which created this unexpected issue. We were able to get it fixed, but unfortunately it did affect many of our guests that morning. I am sure our friendly staff, convenient location and large guestrooms are what continue to bring you back. I am happy to say we are in the planning stages of scheduling a room renovation next year. We too will be excited to provide a fresh, more modern product to our guests once this has been completed. Again, we appreciate your business and value your support. Please do not hesitate to contact me directly if I can be of service in ensuring that your future stays with us are hits! We look forward to welcoming you back again.

Sincerely,
David Eisenman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, VA, USA
Level Contributor
98 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed April 3, 2012

My husband and I stayed here for the weekend in April and found the location perfect for walking around the many shops and restaurants in the Reston area. The rooms are nicely furnished and while we only ate breakfast in the hotel, the food was great. There was an unforeseen mishap Sunday morning and the entire hotel was without hot water. On check out our two rate was reduced and breakfast was complimentary. You really can't ask for more! We would definitely stay there again.

  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank onionryder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyReston, General Manager at Hyatt Regency Reston, responded to this review, May 11, 2012
Dear onionryder,

I truly appreciate your patience and understanding with regards to the hot water. This was quite unexpected and I happy to hear that you were satisfied with the compensation our staff provided. I hope you and your husband will consider coming back for another weekend getaway soon!

Sincerely,
David Eisenman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, NC
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 2, 2012

I was there on business March 25th - 30th, and after a very short trip from Dulles airport was pleased with friendly check-in, very nice room, and good overall service expected at a Hyatt. I ate at the Market Grill downstairs, and was very happy with meal, although a bit expensive. Located in the upscale Reston Marketplace, a mix of corporate high rises, retail, and restaurants all within walking distance, although had a hard time finding grocery for a simple water/soda, rather than paying 3-4 dollars each at hotel :) Overall a great experience, and would stay again.

  • Stayed March 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chuck B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyReston, General Manager at Hyatt Regency Reston, responded to this review, May 11, 2012
Dear Chuck_B_NC,

Thank you for sharing your experience! I am glad to hear you enjoyed your friendly staff, restaurant and our great location. We look forward to welcoming you back!

Sincerely,
David Eisenman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Reston

Property: Hyatt Regency Reston
Address: 1800 Presidents St, Reston, VA 20190-5691
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Reston 4*
Number of rooms: 506
Official Description (provided by the hotel):
Beautiful four diamond property located in the heart of Reston Town Center. 2004 $8.2 Million dollar guestroom renovation. ... more   less 
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Also Known As:
Hyatt Regency Reston Hotel Reston
Reston Hyatt Regency
Hyatt Reston

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