I have stayed at this hotel in the past and this stay was definitely not the quality that it had been in the past. First, getting the shuttle from the airport is a nightmare. My last stay was the same on that...don't know if it arrives as a specific time (which you are told) or it'll be there in 15 minutes (which means an hour). When I went to check in, the desk was understaffed and the gentleman at the desk as inundated with phone calls. He was very nice but clearly needed help. The room was a nice size, was very clean, and very quiet. Beds are great. Being provided with free bottled water in the room is a nice touch. The hotel generally seems understaffed. Our group had breakfast included in our stay. Even though the hotel was not busy, being seated was slow each day and the wait staff seemed annoyed by providing coffee and juice (the breakfast is buffet). We had issues with the shuttle every day in terms of timing and communication, which seemed to cause concern for our group and for others that took the shuttle. With a bit more attention to detail, this hotel could be much better than it is.
- Official Description (provided by the hotel):
- In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more less
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- Also Known As:
- Sheraton Reston
- Reston Sheraton