I stayed at this hotel for a training class. When I arrived they had lost my companies billing authorization form, yet somehow had all their credit card information. Long story short, they charged my card twice, and charged my company. I tried asking the front desk for help for 3 days. The only person that seemed apologetic at all was Monica from the evening staff. On the 3rd day I asked for the manager. While telling him my story, one of the daytime desk clerks came over and said that the day before she had called my credit card company to try and the get the charges taken off. She was told they had to speak with me first. She never tried to get a hold of me. Just left the charges sitting on my card, didn't even reverse them from the Sheraton's computers. I called my credit card with the manager and finally had the charges taken off. I barely got a sorry from the manager. If it were his money I'm sure he'd feel it was more important.
Beware of their "Going green" program. I hung the card on my door the first night of my stay and they never came to clean the entire week I was there. I made sure every night there was no card hanging on my door, yet every day I'd return to a dirty room. This left me with an overflowing trash can and no toilet paper.
I see on other reviews that they recently renovated all their rooms. Well they must not have felt like shelling out $10 for new toilet seats. Mine was so worn that it had turned yellow. Gross.
Also, the cable was fuzzy on most channels.
Two good things about the hotel were the comfy bed and the extremely friendly waitstaff in the Syrah Restaurant. Whatever training they get in the Syrah needs to be passed on to the front desk staff.
Bottom line: Next time I'm in town I'll stay elsewhere. I've also let my upper management know not to book anyone there in the future.
- Official Description (provided by the hotel):
- In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more less
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- Also Known As:
- Sheraton Reston
- Reston Sheraton