We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Ageing” 4 of 5 stars
Review of Sheraton Reston Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Sheraton Reston Hotel
Ranked #3 of 4 Hotels in Reston
Seattle, Washington
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Ageing”
4 of 5 stars Reviewed June 6, 2013

There is something that I like about the rooms here, nicely done warm and comfortable.
Stayed this past week, noticed looking down on the roofs around the pool that are peeling and blistered, reminds me that this property is looking for some love. The toilet would run every 10 minutes or so as the water leaked out, and the TV remote did not work well, it would not show you movies available, just changed channels. The club room had a OK breakfast, eggs and bagels, 3 cereals and juice but tired looking. The coffee machine was having problems too! Hope they renovate soon (major), as the nearby Westin looks better and better.

Room Tip: Ask for a pool view!
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank SeatravelerWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, June 19, 2013
Dear SeatravelerWA,

We would like to thank you for providing us with your valuable feedback. We are glad to hear that you found the rooms warm and welcoming as this is our goal. We are actually undergoing a renovation to all of our guest rooms to update them with a more modern décor. We cannot wait to welcome you back so that you may experience our newly rejuvenated rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

438 reviews from our community

Traveler rating
    133
    155
    89
    42
    19
See reviews for
75
51
32
234
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 16, 2013 via mobile

I have been to so many hotel,this is worse.
The bathroom is terrible, smells bad, no fan, and one light is broken.
Also,My wife caught a bug on my cloth. Scare her to search the whole room. We went to bed 2 am.
All the glasses are plastic, and you tell me this is 4 start hotel. Get out.
I think they give us a second rate room for us to stay.

Stayed May 2013, traveled on business
Helpful?
1 Thank Sky Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, May 23, 2013
I would like to thank you for taking the time to provide us with such valuable feedback. We encourage feedback to make sure we are adapting to our guests needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 10, 2013

My husband and I were put up in this hotel as a result of volunteering to reschedule our flight through United. Have to say we expected a bit more modern hotel and room considering it was paid for by United.

Front desk staff was super friendly and the hotel is located close to the airport. Lobby is very worn looking though (furniture too, etc.) Reminded me of a hotel from the 70's.

The room was very basic and not very nice. But clean. No fridge. Very worn looking in every way. Lamp didn't work. Air conditioner was a bit loud with air blasting from the vents. We thought we were in a quiet section until we heard people talking and partying at 2am. Walls seemed super thin so we turned on the fan as a distraction. Not a great night's sleep for sure.

For breakfast, we went to the hotel restaurant which was great. Great service. We were the only ones in there at the time as earlier they had tours going through. Had blueberry pancakes which were really quite good.

Overall, we would definitely not go there again if we were paying. My husband had a similar situation happen to him through United and they put him up at the Westin which he said was great. You might want to ask for this hotel over the Sheraton if you end up volunteering your seat! You'll probably have a better night's sleep.

Room Tip: Not sure if there are any renovated rooms, but it's worth asking.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank skategeezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, May 23, 2013
Dear Skategeezer,

I would like to thank you for taking the time to provide us with your feedback, we truly appreciate it. I am very glad that our staff was able to accommodate your needs and that you had a pleasurable dining experience. We have recently upgraded to brand new heating and air units in every single room; and we are also updating all of our guestrooms to a more modern appearance. We hope to welcome you back in the future so that you can enjoy our new and refreshing rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 9, 2013 via mobile

This hotel has definitely got their act together. They are most accommodating. I have zero complaints about the rooms and services provided.
For a class act like this, I was a bit disappointed with their continental breakfast.
And I was surprised to find that wifi isn't included in the pricey room. Most expensive price for wifi I've seen yet. Then again if one can afford the room rate, the fee for wifi is small potatoes. It's the principle of the thing. One can stay somewhere else for a lot less money and wifi is included. And if I was spending my own money for the room, I would stay somewhere else just in principle. Ben Franklin was right. A penny saved is a penny earned.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank thgr8waldopepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, June 19, 2013
Dear thgr8waldopepper

Thank you for taking the time to provide us with such valuable feedback. We are very glad to learn that you enjoyed your stay with us. We take great pride in the staff we have and our very proud of the job that they do. It is our goal to deliver an outstanding and memorable experience. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 4, 2013

Desk clerks were very helpful and accommodating. Room was spacious for the price, but bed was a little too firm or me. Quiet and clean. Free parking very close to main entrance. Close to shopping and restaurant.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank snorkelbuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 3, 2013

We pricelined it for an overnight layover. Now, we got an incredibly low price so there is no complaint there. The one thing we need to point out is that for hotwire/priceline users, we don't get the same rooms as the folks who book through other means. We were put in the "wing section" and could tell right away that this is not the Sheraton we'd come to expect.

Cons
- No fridge/mini bar in the room.
- No safe.
- No toothbrush/paste or other basic amenities. You get soap/shampoo/conditioner and that's it.
- ALL glasses are plastic throw-aways.
- No hot water maker...we had to heat it up with the coffee maker.
- The bathroom has no ventilation fan/switch. A short shower steams up the entire room.

Basically you get a motel 8-like room in this section of this Sheraton. Now, the location is great, about 3 miles from Dulles. But just know that if you get this via priceline/hotwire, you are getting a second rate room. Now, we have an overall positive experience here but I had to give it a "1" to bring the average down (because they are basically running a budget section in the same hotel building).

Hope this helps.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank burnaby6445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, May 23, 2013
Dear, burnaby6445,

I would like to thank you for providing us with your valuable feedback. I am so sorry to learn of the quality of the room you stayed in while visiting the Sheraton Reston. We strive to deliver a positive and memorable experience to all of our guests. Our rooms our currently undergoing major updating to address some of the issues you incurred. We cannot wait to welcome you back so that you may experience our new rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
96 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed May 2, 2013

The Sheraton Reston is good hotel for business travelers needing to be in the northern Virginia west of Washington, DC area. It's clean and not very expensive and it's nice, well kept and stylish and it feels like a vacation space. Service was excellent and the host at the breakfast buffet was extremely courteous and helpful. The buffet is $18.00 per person--so you're better off hitting the McDonald's close by near the intersection of Sunrise and Whierly...it is hidden behind some trees but it is cheaper by far for breakfast. Beds are exceptionally comfortable...

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PhilliesFan097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, May 23, 2013
Dear Philliesfan097,

I am glad to learn that you enjoyed your stay with us. We truly appreciate your feedback and cannot wait to welcome you back for your next meeting. We hope that your meeting was productive and successful. Our rooms will be even more stylish after the renovation this summer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Reston
0.2 mi away
Westin Reston Heights
0.7 mi away
Hyatt Regency Reston
Hyatt Regency Reston
#1 of 4 in Reston
4.5 of 5 stars 909 reviews
0.7 mi away
Extended Stay America - Washington, D.C. - Reston
Show Prices
Show Prices
Show Prices
1.2 mi away
Hampton Inn & Suites Herndon-Reston
3.7 mi away
Candlewood Suites Washington, Dulles Herndon
3.6 mi away
Sheraton Herndon Dulles Airport Hotel
Show Prices
Show Prices
Show Prices

Been to Sheraton Reston Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Reston Hotel

Property: Sheraton Reston Hotel
Address: 11810 Sunrise Valley Drive, Reston, VA 20191
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Reston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Hotwire, Priceline, Travelocity and Odigeo so you can book your Sheraton Reston Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Reston
Reston Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing