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“Tired” 3 of 5 stars
Review of Sheraton Reston Hotel

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Sheraton Reston Hotel
3.5 of 5 Hotel   |   11810 Sunrise Valley Drive, Reston, VA 20191   |  
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Breakfast for 2 Included
Ranked #3 of 4 Hotels in Reston
Singapore, Singapore
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Tired”
3 of 5 stars Reviewed April 19, 2013

Just stayed there last week. Looks tired but clean. Good access to Dulles and quiet neighbourhood. Right next to a Chiljis if you fancy a supper. I believe there's a shuttle to the nearby upmarket Reston Town Center shopping and dining area. Did not have to make use of this but surely convenient.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank TY H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, April 30, 2013
Dear TYHo,

I am very glad to learn that you enjoyed your stay at our hotel. Our renovation will certainly awaken our guest rooms for a more enlightened experience. We hope your next visit you will be able to take advantage of our shuttle and all of the dining and shops nearby.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
    133
    155
    89
    42
    18
See reviews for
75
51
32
233
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Surrey, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 12, 2013

This hotel is tatty, dirty and smelly. The staff do their best to compensate, in the same way the orchestra did on the sinking Titanic. Sheraton told me they have posted my review on their website. However, it is on the last page of 91 reviews together with all the other negative reports............well out of date sequence and behind all positive comments !!! THIS IS SHARP PRACTICE and unworthy of Sheraton.

Room Tip: Stay at the Westin next door.
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 535barney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, April 30, 2013
Dear 535barney,

Thank you so much for your feedback. I am glad to hear that our staff was able to accommodate your needs and assist you throughout your stay. We take all feedback very seriously to help ensure we are delivering a memorable experience. Our renovation this summer will most certainly help brighten up our guest rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 9, 2013

i stayed at the hotel bec of a cancelled flight.it is a avarage hotel ,good breakfast,it has nice neighborhood different than other airport hotels,the room is ok,take closer room to the first elevator if you do not want to walk too much.

Room Tip: second elevator rooms are guiet but you walk more
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank ajanengin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 8, 2013

I have stayed at this hotel at least 30 times over the past 15 years. The location is very convenient to the Dulles area - if you have a rental car. The Reston neighborhood is full of restaurants and shopping. This property is outdated but the location and rates are priced accordingly. The parking is plentiful and provides easy access to the Dulles expressway. I was very surprised to find that the service provided by the front desk has improved so much. I was greeted with great friendliness, efficiency and focus. I felt that I had the uninterrupted attention of the young man who was checking me in. I stopped at the desk several times during my stay for various reasons; to borrow an umbrella, pick-up fedex boxes, etc. Each time I noted that not only were the staff kind to me but also to the other guests. I don't know what kind of training they have provided but it is certainly working.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank newyorkbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethel Park, Pennsylvania
Level Contributor
230 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed April 3, 2013 via mobile

Our family suggested this hotel for our Easter brunch. It turned out to be a very enjoyable one even though the dinning room was filled. The various tables were set with any number of choices to begin our journey through food. Breakfast was a great omelet with great additions of fresh ham and vegetables. The waffles were nicely done and were served with a variety of fresh fruits. The other tables of smoked salmon, and various breads along with other meats and potatoes. The little neck white potatoes were baked to a nice finish. Salads were plentiful along with the desert room which was not a disappointment to anybody in our group. The servers were helpful and quick to address any questions we had. A return trip is in order.

Stayed March 2013, traveled with family
Helpful?
Thank Norb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodie C, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, April 11, 2013
Hello Norb K - thank you very much for your review. We are so happy to hear you enjoyed our Easter Brunch. This year was our fifth year and the most successful one thus far! Looking forward to next year. All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 25, 2013

We ended up staying at this hotel for one night when our flight home was overbooked. This hotel is very small for a Sheraton (six floors), but the room was very nice and quite spacious. There was a loud event going on adjacent to the lobby when we checked in, but once we entered the elevator to go to our room, we did not hear any noise from it at all. The bed was *extremely* comfortable and we got a great night's sleep. There was complimentary bottled water in the room, which was quite welcome, and the bathroom was also spacious and well-stocked with toiletry amenities. The staff was extremely polite and helpful and offered a wakeup call in the morning. The only problems we saw: 1) At 6:45am when we were in the lobby awaiting the airport shuttle, there were no breakfast items available, not even a cup of coffee - we had to wait until we got to the airport to eat, which was a very rushed situation; and 2) The shuttle was a few minutes behind schedule, which made us anxious, since the check-in process at Dulles was a largely time-consuming affair. Overall, however, the hotel was fine and served our purpose well.

Room Tip: Hotel offers a free shuttle to Dulles airport which runs every half hour and hour.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FlashandWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, April 22, 2013
Dear Flashandww,

Thank you so Much for your feedback. I am happy to hear that you were able to get a good night’s sleep after such a chaotic night of traveling. I am also pleased to learn that our staff was able to take care of your needs. I am sorry to learn that you missed our breakfast; we have Syrah Restaurant on the second floor Just above the lobby which serves a full breakfast buffet. Next time you are in the area please stop by one of our wonderful restaurants for a great dining experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morrisville, Pennsylvania
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 21, 2013

Excellent location. Very close to Town Center which has many great restaurants & bars. The staff is excellent-very friendly & accommodating. The room was very clean & the bed was pretty comfortable. Overall, great value & experience.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sonya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodie C, Guest Relations Manager at Sheraton Reston Hotel, responded to this review, March 25, 2013
Hello Sonya,
Thank you very much for taking the time to write a review. We are very pleased to learn you enjoyed your stay. Our hotel is located in a perfect location near Reston Town Center, Washington Dulles International Airport, Reston National Golf Course, and many corporations. We hope you will return for another visit. Looking forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Reston Hotel

Property: Sheraton Reston Hotel
Address: 11810 Sunrise Valley Drive, Reston, VA 20191
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Reston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Reston Hotel 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
In suburban Virginia, close to many large technology firms, the Sheraton is adjacent to a golf course and 1 mile from the shops and restaurants at Reston Town Center. Complimentary 24-hour airport transportation is provided every 30 minutes to and from Washington Dulles. Also, complimentary daily shuttle service is available within a 2-mile radius, 7 AM-10 PM (subject to availability). Lounge chairs and umbrella tables surround the seasonal outdoor pool, located in a landscaped courtyard. A self-serve business center and complimentary fitness center are accessible 24 hours. The hotel has 18 meeting/conference rooms. A computer station and Internet point are available; wireless Internet access is complimentary in the lobby area. Syrah restaurant offers American fare, the Cosmopolitan Lounge provides a bar menu and pool table, and a 24-hour sundry shop stocks Starbucks coffee and snacks. Dogs, 40 pounds or less, are allowed without surcharges. Complimentary for use during stay is the Sheraton red, white, and blue dog bed. Owners are provided with food, water bowls and temporary ID tags with hotel contact information. A pet waiver must be signed. ... more   less 
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Also Known As:
Sheraton Reston
Reston Sheraton

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