Was disappointed that I was walked to the Westin's sister property on the 1st night of my stay, but the remaining two nights at the Westin were fantastic. The morning of December 15 I checked in to the Westin at 11 a.m. and was happily surprised when they had my Junior Suite ready. The Junior Suite is exceptionally appointed, sparkling clean, and a great value. The night prior the Front Desk staff said I could probably check-in at 10 a.m. and that they would be upgrading me even higher than a Junior Suite considering they walked me the night prior. I get it though, it was 11 a.m. in the morning and nothing was probably clean yet, but I was extremely happy that they did have a Junior Suite ready to go. The Front Desk staff was the complete opposite from the Sheraton (the sister property I was walked to), they were friendly, inviting, and very helpful. Don't remember his name, but I do remember seeing his passion on his name tag as being college sports, and he was on point, very nice, friendly and great throughout my stay. Told him when I checked-in that the Sheraton had charged me for the first night, and he promptly saw to it that the bill was adjusted and a new copy was slipped under my door. Ordered room service several times throughout my stay, and out of all the countries I have been to and all the brands of hotels I have stayed in, was most impressed by the service from your Room Service staff. No only was the food delicious, but the room service staff was friendly, asked to be invited in to the room each and every time, and even asked me to make sure my food looked okay. Both of the Room Service staff members I dealt with were very personable. The room service staff at the Sheraton should take note. Don't remember the name of the woman who answered my Service Express calls, but she was terrific as well, so friendly and accommodating.
- Official Description (provided by the hotel):
- Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Priceline, Travelocity, Hotwire, Orbitz, HotelQuickly, Cancelon, getaroom.com and TripOnline SA so you can book your Westin Reston Heights reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westin Reston Heights Hotel Reston
- Reston Westin