We waited over 1 month to share this review in hopes that we would hear from management before it came to this. We were put up at the Reston by United Airlines on July 19,2013, room #523 . The hotel is beautiful, the rooms are great, the beds are comfortable, but be careful what you eat. We ordered room service as it was already after 10:30 and we were exhausted after our overseas flight had been delayed numerous hours. Our teen daughter ordered vanilla ice cream with berry strudel. Imagine her surprise when she bit into something crunchy. When she pulled it out of her mouth it was a dead June bug. We immediately called the manager who called the kitchen manager. They made a couple of apologies & offered to pay for our meal, which United Airlines had already paid for. They couldn't pay for breakfast (which was already covered by United). The next morning at 6 a.m. while waiting for the shuttle there were live and dead June bugs in the seating area that were also brought to the attention of the manager. Since returning home we have called several times asking for a copy of their report regarding this matter. We are being put off and not one single time has anyone from the hotel contacted us regarding this matter. Perhaps hoping to sweep it under the rug just like the June bugs.
- Official Description (provided by the hotel):
- Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more less
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- Also Known As:
- Westin Reston Heights Hotel Reston
- Reston Westin