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“Floridians at Family Wedding” 5 of 5 stars
Review of Westin Reston Heights

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Westin Reston Heights
Ranked #2 of 4 Hotels in Reston
Palm Coast, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Floridians at Family Wedding”
5 of 5 stars Reviewed May 27, 2013

Although the wedding was not at the hotel, most family members stayed here and were very pleased. The staff eagerly accommodated special needs of the 80+ yr old grandparents; Becky Tobin and Michael McCoy were particularly responsive and helpful. Rooms were clean and nicely appointed. Beds excellent, Starbucks coffee and fridge in room. Microwave would have been nice. Free shuttle to and from the airport, and covered parking a nice surprise as well.
This was our second stay at this property: would definitely stay here again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John R, Manager at Westin Reston Heights, responded to this review, June 6, 2013
Dear Dennis W,

I appreciate you taking to the time to share your experience! I am delighted that your family enjoyed their stay with us. I am very pleased to hear that we were able to create a memorable experience for the grandparents, and that Becky and Michael exceeded your expectations. We definitely look forward to having you here again the next time you all are in the Reston area!

Be well,
John R.
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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390 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
San Francisco, California
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 25, 2013

I really had too less time in the hotel, but it was good experience. I flew in late and got airport pickup from Dulles. They gave me a pleasant surprise by upgrading me to a suite and giving free internet access. They have shuttle services to the downtown area which is very convenient.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wannderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John R, Manager at Westin Reston Heights, responded to this review, June 6, 2013
Dear Wannderer,

I am very please to hear you enjoyed your brief stay with us. Our spacious suites, and complimentary local and airport shuttle are just a few of the ameneties that make our hotel special. The next time you are in Reston, I hope to have you back as a guest so you can enjoy all that we have to offer.

Be well,
John Robinson
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 17, 2013

Having missed an international flight connection, as a result of a technical problem, I was not very happy when I arrived at the hotel. Fortunately, I was greeted by Katarina, who soon changed my mood, and had me on my way to a very confortable room very quickly and efficiently. Katarina is a real asset to the hotel. Although my stay was only for one night it exceeded my expectations.

Room Tip: Speak to Katarina
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank frank c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 16, 2013

Front desk staff were very friendly ..specially Katarina from Ukraine.The only think what I don't like about hotel ,there is no fresh air coming to the room because you can't open the windows..also minibar was empty .It was surprising me .other than that everything else was standard ..

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Korayohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlothian, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 13, 2013

I like the front desk and bar staff very much. I agree with Mal_uk1 this is the exact experience I had with housekeeping.. But every other part of my stay was veryvery nice..Andrew, the weekend bar tender got me a glass of milk and a perfect banana for my night time sleep routine. Jess checked us in with a smile and Micheal took care of checking us out, we were a little late checking out.It was a Sunday morning.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Krista G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas, United States
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

I spent two pleasant and relaxing nights at the Westin Reston Heights recently. I called the hotel for transportation from the airport, and I had just missed the shuttle. In about 15 minutes a Westin shuttle stopped, and I got on. Unfortunately, it took me to the Westin Dulles; they summoned a cab, and 30 minutes later I was in my room at Reston Heights. The room was spacious and comfortable. The meeting room where I spent the next day was well-supplied with a delicious breakfast, lunch, and snacks in-between by the Vinafera restaurant, which is inside the hotel. I'll definitely consider this hotel if I travel back to the area.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lonnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 4, 2013 via mobile

I have clocked up a lot of nights here and have enjoyed everyone of them. The front desk staff are some of the best I have found anywhere in the world. To the point where I think they "carry" some of the other departments who are less efficient. Housekeeping is very poor. They fail to remove/change dirty glasses or replace missing laundry forms etc. i feel the room is never fully serviced during your stay.

The rooms are all very comfortable and I found it to be a "quiet hotel".

Bar - great, the Tapas style menu for the business traveller is excellent, allowing you to eat a little or a lot, depending how you feel. The wine goes without saying given the hotel has the best wine bar for miles around. Don't hesitate to ask the wait staff for advice, they are both knowledgable and friendly.

This is one of the best Westin's I know.

Stayed February 2013, traveled on business
Helpful?
Thank FhilFogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Reston Heights

Property: Westin Reston Heights
Address: 11750 Sunrise Valley Dr, (Opening May 20, 2008), Reston, VA 20191-1404
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Reston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Reston Heights 4*
Number of rooms: 191
Official Description (provided by the hotel):
Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more   less 
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Also Known As:
Westin Reston Heights Hotel Reston
Reston Westin

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