Service was lacking at this Westin. I had several colleagues at the bar area where we ordered 3 very expensive bottles of champagne and the service people were very rude. Even my colleagues who never complain about bad service, complained about this.
At another instance in the restaurant, I tried to get seated, and they kept me waiting while they seated other businessmen.
The housekeeping s taff was also not up to snuff. They hardly cleaned my room, and when I called they said they had no one at housekeeping available to help.
At a minimum, I think they need to replace the restaurant staff. Even as a platinum member, I'd stay at a non starwood property, rather than coming back to this hotel.
- Official Description (provided by the hotel):
- Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more less
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- Also Known As:
- Westin Reston Heights Hotel Reston
- Reston Westin