The purpose of this note is to commend Mr. Michael McCoy for his excellent service he provided to my wife and me during our stay at the Westin this past week. We arrived a day late due to plane delay and asked for a quiet room. I was so impressed by the support and service provided by Michael that I felt compelled to go on record with my praise. Employees like these truly deserve recognition. In an era where exceptional one-to-one customer service excellence has virtually disappeared from our society, the professional help provided by Mr. McCoy should be held up as an example for others to try to emulate.
In closing, I believe that Mr. McCoy truly deserves to be congratulated and rewarded for providing excellent customer service and support well beyond the expectations of both my wife and myself.
Gil and Velia Cano
- Official Description (provided by the hotel):
- Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more less
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- Also Known As:
- Westin Reston Heights Hotel Reston
- Reston Westin