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“Convenient and clean” 4 of 5 bubbles
Review of Westin Reston Heights

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Westin Reston Heights
Ranked #2 of 4 Hotels in Reston
Iloilo City, Philippines
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Convenient and clean”
4 of 5 bubbles Reviewed January 14, 2013

This visit was a quick overnight rest stop before traveling to Dubai. It was very quiet and the shuttle service to the airport met expectations. There was only one desk clerk so check in too an inordinate amount of time...perhaps exasperated by my being fatigued. I can't say it had a warm feel to it. The design is somewhat odd with very high ceilings and the layout of the lobby was interesting. I had to go to a local ball to watch a playoff game as the hotel doesn't have a sports package in their bar. That was a bit disappointing as well. Check out was clean and easy.

  • Stayed January 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rod20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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402 reviews from our community

Traveler rating
    189
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    41
    17
    18
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Spanish first
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English first
Here
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

first time in Washington due to a missed connection at Dulles so I don't know about the location. Excellent hotel with very good facilities. Very friendly staff and free shuttle bus to the airport and the local shopping centres

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rallen444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, MD
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 2, 2013

I got a good rate for this so-called 4 star Hotel for a new years eve getaway with wife and son but still I was disappointed. Staff was friendly enough and lobby was fine.. However the rooms were definitely lacking. Carpet was dingy gray, dated, and filthy.. We moved the chair to view the TV better and beneath it was fish crackers, dust, and what looked like toe nails (gross!). We demanded another room and were given one but it was not much better. Another thing is we saw several other guests walking dogs in th lobby and halls.. really? .. 4 stars with large dogs sleeping in the rooms! My son has moderate allergies so we didn't need this nor expect it from a 4 star hotel.. Again nice people but rooms are dated and dirty.. and they must reverse their liberal dog-friendly policy which obviously lowers the overall level of cleanliness of the property.. Sure I like dogs but I would never bring one to stay in my room in a fancy hotel.. I expect same courtesy from others..

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank gauthp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John R, Front Office Manager at Westin Reston Heights, responded to this review, February 7, 2013
Dear Gauthp,
Thank you for taking the time to share feedback from your most recent stay with us. Our guest feedback is a gift to us as often times it may pinpoint an area of needed focus and attention.
I sincerely apologize for the experience you had during your stay. At Westin we know that a pet can be another member of the family, so we welcome dogs under 40 lbs to stay with their owner's in a pet friendly room. This courtesy should never impact the experience of our other loyal guests.
Please accept my apologies for the cleanliness issues you addressed during your time spent with us. We take issues such as these very seriously, I have notified our team and will be taking action to make sure this does not happen for other guests.

Be well,
John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davie, Florida
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

Stayed here for a meeting in October and it was very nice. The bed was comfy, the staff was nice, and the fireplaces outside the restaurant are great. Breakfast was good, although service was a little slow. Overall a good stay.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Audiogrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed December 25, 2012

I had such an enjoyable stay in this hotel. The staff was accommodating. The room was extremely comfortable, clean, and modern. The bed was soft and cozy. The location was nice - close to several large shopping areas and good restaurants. I would definitely go back.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thetravelingbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 bubbles Reviewed December 10, 2012

We stayed for a night as we tought it would be a good pick as it was supposed to be close to the airport.

In fact it is away from everything and you need to take a shuttle that is supposed to run every 30 minutes. Unfortunately we waited for one and half for the shuttle until we decided to get a taxi because all the shuttle were used to transport the people attending to a wedding. It is a shame to behave like this and not provide any information.


Last but not least as there are nowhere you can go out for dinner you have to eat at the hotel where the price are absolutely crazy.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Remi92200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John R, Front Office Manager at Westin Reston Heights, responded to this review, February 7, 2013
Dear Remi75102,
I am sorry to hear you waited so long for our shuttle without any communication, this is a courtesy service for our guests convenience and I sincerely apologize you were made to wait.
Our complex is not only home to the award winning Vinifera Wine Bar & Bistro but Syrah Restaurant and Cosmopolitan Lounge located at the Sheraton Reston next door. These venues offer a more casual environment to help satisfy many different tastes.
We are also located right across the Dulles Toll Road from Reston Town Center which boasts 50 retail shops, 30 restaurants, and a newly renovated movie theatre.
I hope you give us the opportunity to return to Reston and let our fantastic staff ensure you enjoy all that the area has to offer.
Be well,
John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton, South Carolina
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed November 26, 2012

We stayed 2 nights over the Thanksgiving weekend. Great location, beautiful lobby. The rooms are starting to show their age. I bumped the assist bar in the bathtub and rust fell into the tub and all over the floor. I hope they have a refurbishment plan in place.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RelaxinSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John R, Guest Relations Manager at Westin Reston Heights, responded to this review, December 8, 2012
Dear Jzwnv6,
Thank you for choosing to spend your Thanksgiving holiday with the Westin Reston Heights! I am glad to hear that the lobby and hotel surroundings met your expectations. We appreciate your feedback regarding the conditions of your room and consider it a gift. I'm happy to say that we are always working to keep our looking new. I hope that you will choose us when staying in Reston again so we can provide you with an experience to be expected at the newest hotel in Reston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Reston Heights

Property: Westin Reston Heights
Address: 11750 Sunrise Valley Dr, (Opening May 20, 2008), Reston, VA 20191-1404
Phone Number:
Location: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Reston
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Reston Heights 4*
Number of rooms: 191
Official Description (provided by the hotel):
Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more   less 
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Also Known As:
Westin Reston Heights Hotel Reston
Reston Westin

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