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Reviews (515)
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All reviewscollege townwafflesbusiness centerbreakfast areaoff the highwaywould stay againhot breakfastindoor poolgreat place to stayfitness centerbed was comfortablenice stayfree breakfastsanfordrumotelcereal
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Reviewed September 3, 2012

We were shocked to find this high quality! Uber clean, lots of floor space, indoor pool and spa with a lift for the physically challenged, saunas, and a wonderful Mexican Restaurant! The staff was super friendly, and did I mention CLEAN???? We will definitely stay here again!

Room Tip: We stayed in room 107, close to parking and a beautiful view of the pool and yard that was very well manicured.
  • Stayed: August 2012, traveled with family
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Thank pinkytuscadero22407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at Best Western Radford Inn, responded to this reviewResponded September 19, 2012

Thank you so much for your awesome review! It is so gratifying to hear that we hit the mark in cleanliness, spaciousness, friendliness of staff and with our many amenities - like the indoor pool and whirlpool that you mentioned and the onsite restaurant. We will be sure to share your comments with the staff. It will make their day! Please come back to visit us again soon!

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Reviewed August 14, 2012

The Brown Family held their Family Reunion at the Best Western Radford Inn this July. We booked the hotel two years ago. We kept in touch over time with Emily Hite, planner. My family had a great experience and we were 108 in attendance. We had our reunion for three days and the staff of the hotel was so nice and professional. The on duty Desk Clerk even took our family picture so everyone could be in it! The single level was great for our elderly family members, "no steps". Some family commented on how well kept, beautiful, and clean the Inn was. We had our banquet on Saturday night that was catered in the hotel. It was a fantastic evening ending with a family social dance. I have only the best to say about the weekend. As the host family, the staff took a lot of pressure off of us by doing a great job! Thank you so much. Doris Dobbins

  • Stayed: July 2012, traveled with family
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Thank Doris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at Best Western Radford Inn, responded to this reviewResponded August 20, 2012

Thank you so much for sharing your comments about your family reunion at the Best Western Radford Inn. We are very happy that we were able to host your lovely group and appreciate so much the feedback that you provided about our staff and service, facility and the catering experience in our banquet space. We will be sure to share your comments with our staff as an encouragement to them to keep up the good work! We hope to have an opportunity to host you and your family members again soon!

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Reviewed August 7, 2012

Loved the staff, Lena knew the area well, and also, had a great ora. Dons personality was fantastic. And Gena was also fantastic and a very pleasent person. Iwrite down everything. And they made a wonderful impression on me and mine.
The atomesphere of the hotel, was calming. The pool was warm (the way I like it.) The lights being dim, set the mood. The first floor hallway smelled a little musty. And there was mold spots on the bathroom ceiling. Those where the only down sides. The staff was pleasent, the hotel was clean, and our stay was wonderful.

  • Stayed: July 2012, traveled as a couple
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Thank Debrah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at Best Western Radford Inn, responded to this reviewResponded December 13, 2012

Thank you for taking the time to write such a nice review! It is so gratifying to hear that our staff took such great care of you. Hats off to the particular staff members you mentioned by name! Your comments certainly will be shared with them. A "cozy" and "calming" environment is our goal for our guests and it is nice to know we achieved that during your visit. We are very happy you had an opportunity to take advantage of our spacious, heated indoor pool. We do appreciate hearing your feedback. Please visit again!

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Reviewed July 22, 2012

The hotel is nice. The staff was really friendly and helpful. We arrived early and they went the extra mile to get us a room early. The only complaint was the pool. It was disgusting. Floating hair, bugs and other dirt. Couldn't even see the bottom.

  • Stayed: June 2012, traveled with friends
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Thank terryconnors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at Best Western Radford Inn, responded to this reviewResponded July 25, 2012

Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We are so glad to hear that the helpfulness and friendliness of our staff met and even exceeded (went the extra mile!) your expectations. We will be sure to share your positive reinforcement with them.

It is inopportune that your stay was marred by a negative experience with our indoor pool. The large pool, pool deck and hot tub are a favorite with our guests. Unfortunately, during the time of your stay we experienced some mechanical challenges with our pool and hot tub and do believe we have since corrected those issues.

Your comments and feedback are very much appreciated. We look forward to welcoming you back to our hotel in the near future.

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Reviewed July 21, 2012

I just stayed at the Radford BW for several nights (had stayed here previously at least once and liked it better on those stays).
The good: It's nicely decorated, close to campus, desk people were (mostly) helpful and cheerful, nice hot breakfast was included (loved the sausage gravy)
The bad: the pool needs resurfaced due to MANY gray spots which look like (but hopefully aren't) mildew, hot tub was very noisy and was barely-lukewarm even 24 hrs after the temp was supposedly turned up, the carpet in my room was torn with stringy threads, there were multiple mildew spots on the ceiling of my bathroom, there was a centipede on my ceiling late at night (I killed it by standing on a chair), The frig had no temperature control and was freezing my drinks, the message light on my phone blinked all the time even though no messages were left (the desk clerk that I alerted to this didn't seem to care about fixing it). The bathroom ceiling and torn carpet were fixed after I left a note re: them but shouldn't the housekeeping staff have noticed them without my telling them? The computer in the business center was VERY! slow.

  • Stayed: July 2012, traveled with friends
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Thank Holly088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at Best Western Radford Inn, responded to this reviewResponded July 25, 2012

Thank you for taking the time to review your recent stay with us. All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. While it is disappointing to hear that we failed to meet your expectations, it is very helpful to hear your concerns so that we are able to ensure future guest satisfaction. It is our goal that every staff member exhibits hospitable, friendly service at all times (not just “mostly” helpful) and we will use your feedback to remind our staff that we need to “hit the mark” every time! We have been pleased with some recently completed upgrades to our hotel including carpeting and bedding, etc., and will continue to take guest comments such as yours into consideration as we annually review ways to further enhance our property. The unfortunate housekeeping issues you encountered are not our standard and your comments will be incorporated in retraining our housekeeping team. We did have some mechanical challenges recently in the heating of our pool and hot tub and do believe we have since corrected those issues.

We are glad to hear that you enjoyed our close proximity to the campus and the complimentary hot breakfast buffet which certainly is a favorite of our guests. Thank you again for your feedback and comments. We sincerely hope that you will visit us again in the future so you can experience the service level that we strive for on a daily basis.

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