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“Pay a little extra to have a good expierence”

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Super 8 Richlands/Claypool Hill Area
Ranked #1 of 2 Hotels in Pounding Mill
Fort Myers, Florida, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Pay a little extra to have a good expierence”
Reviewed July 31, 2013

I couldn't believe how bad our expierence was. First of all, the hotel went smoke free 7/22; our stay was 7/27. We stayed in a room that smelled so badly of smoke that when we got home, all of our clothes, and belongings, smelled of smoke. I had to go buy some febreeze to spray down my 1 yr olds teddy bear and our luggage. There was hair and particles in the bath tub that didn't belong to us. The bed and pillows were very uncomfortable.
My biggest complaint however is that they put us in a room that smelled so badly of smoke. I didn't like my 1 yr old smelling the smoke and his belongings/clothes smelling of smoke. They knew we had a child, I don't understand why we had to get that room. Unfortunately it was the only room available so, we had to stay in it. Thank god it was only for one night.
I will NEVER stay in this particular hotel again. I would NEVER recommend this hotel. The smoke smell was unforgiveable.
The ladies at the front desk were very pleasant. The complimentary breaskfast was acceptable. If it wan't for my child being exposed to such horrible smokey smell, I would've never wrote a review.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Holly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRichlands, General Manager at Super 8 Richlands/Claypool Hill Area, responded to this review, August 3, 2013
Thank you for the great comments you posted regarding our Super 8 in Claypool Hill, Virginia. Our goal is to provide our guests with a clean, comfortable room and a friendly, helpful staff. We take great pride in our hotel and I can see that we came up short with your visit.

Over this past year we have evaluated our smoking rooms and have heard many comments like yours regarding this issue. First of all we converted all our smoking rooms to non-smoking rooms by installing new carpet, chairs, drapes and all new bedding. Besides the new furnishings we have cleaned the walls and beds of every smoking room that we had available. We have taken the needed steps also if a guest does smoke in one of non-smoking rooms.

I am truly sorry we came up short on your expectations of our hotel. We have also decided to continue our interior renovation project and will install carpet, chairs, drapes and bedding in our remaining rooms. We hope to have this completed by late fall.

For all viewers we have converted our hotel to 100% smoke free the last week of July.
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168 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Bristol
Level Contributor
5 reviews
5 hotel reviews
Reviewed May 17, 2013

The room was clean and nice and the staff was very friendly and personable and did a great job at check in and check out.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Desiree K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRichlands, General Manager at Super 8 Richlands/Claypool Hill Area, responded to this review, May 20, 2013
Thank you for the great comments you posted regarding our Super 8 in Claypool Hill, Virginia. Our goal is to provide our guests with a clean, comfortable room and a friendly, helpful staff. We take great pride in our hotel and are happy to hear that your stay was pleasant and that we met your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Richlands/Claypool Hill Area

Property: Super 8 Richlands/Claypool Hill Area
Address: 12367 Governor G C Peery Hwy, 1.5 Mi E Insct US Rt460 and 19, Pounding Mill, VA 24637-4105
Phone Number:
Location: United States > Virginia > Pounding Mill
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Pounding Mill
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Richlands/Claypool Hill Area 2*
Number of rooms: 46
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Also Known As:
Super 8 Richlands/Claypool Hill Hotel Pounding Mill
Pounding Mill Super 8
Super 8 Richlands/Claypool Hill Area Pounding Mill, Virginia

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