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“Will never use this hotel again”

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Renaissance Portsmouth-Norfolk Waterfront Hotel
Ranked #1 of 5 Hotels in Portsmouth
Certificate of Excellence
Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Will never use this hotel again”
Reviewed June 8, 2011

I have never been so dissappointed in a hotel stay.I will never stay at Renaissance Portsmouth again. Our room was not cleaned and we did not receive clean towels. After breakfast I called the front desk to advise them of the problem and they said it would be cleaned that afternoon. Upon returning to hotel at 10pm our room still was not cleaned wet towels and trash in room. Called front desk to complain and received towels. Informed manager at checkout about our displeasure and he said he would have to investigate the issue. As if he didin't believe us. The service was unacceptable and turned us against Marriott Portsmouth, Va.

Room Tip: Ice maker on 9th floor not working
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank bankladyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren_Portsmouth, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review, June 30, 2011
Thank you for staying with us and providing us with such honest feedback. Accept our sincere apology from Housekeeping on down to our Front Desk staff for the issues you experienced. Your comments have been shared in our weekly departmental meeting, and will help us improve service to all of our guests. If you have any remaining concerns I encourage you to reach out to me directly and give our hotel the chance to make things right.

Jeff Corcoran
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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631 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
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English first
richmond
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 4, 2011

We checked in a supposedly clean room and found pubic hair in bathtub. YUK!!!! We've never experienced this and it was disgusting! On the surface, the room seemed nice and then wham, walked in bathroom and there it was. Called hotel desk and they moved us immediately to another one. That room was dusty, and the floors in the main area of the hotel is dirty. Had to repeatedly ask for a refrigerator. Staff tried to be accommodating.

Stayed here 2 years ago and it was nice. A shame this place has gone down. Will not stay here again and will not recommend it anymore.

Room Tip: Ask for Norfolk's Waterside View.
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank calimom92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren_Portsmouth, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review, June 30, 2011
The principle goal of our hotel is to provide dependable service to all of our guests. Consequently, its disappointing to learn that our service did not live up to your expectations.

I want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated, and will be used to ensure your experience does not happen again. I also wanted to let you know that since your review, we have put refrigerators in all our guest rooms!!

Again, I want to thank you for taking the time to share your concerns with us. I hope you will give us the opportunity to serve again in the future!!

Jeff Corcoran
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elsie, Michigan
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 30, 2011

Pricey hotel, but very nice, clean, friendly, comfortable. Actually all you could ask for. Rooms all look out at the water, so the higher up you are, the better. Not all the vending machines on the floors worked. Had to go to 2 floors down to get a bottle of water. Small convenience store on site, but don't expect to find much there unless you are a guy needing a new pair of tidy-whities (seriously). Parking was free (web site said it was $10 a day, but we were never charged). Very close to the water shuttle stop, so you could cross over to Norfolk where there was a small shopping area with several restuarants. This hotel is in historic Portsmouth and very lovely area. There are several computers in lobby area that are free to use and it appeared there may have been free wifi, though I didn't try it.

Room Tip: Ask for room on higher floor, away from elevators
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  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debbylf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ren_Portsmouth, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review, June 30, 2011
I am writing to let you know how delighted we were to receive your kind words of praise. I am also happy to inform you that through your comments we were able to fix our vending machine and am now in the process of giving our gift shop a major facelift. It's only through the guest’s eyes that we can truly assess the quality of our accommodations. We are glad you enjoyed the surrounding area and look forward to your next visit!!!

Jeff Corcoran
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mitchellville, Maryland
1 review
Reviewed May 23, 2011

This hotel has something for everyone. It overlooks the Elizabeth river, has a ferry that is relatively inexpensive to ride, and a boardwalk that you can walk along to view the river. The hotel also offer 4 pc's in the lobby for use by guests. This is really great because everyone doesn't have a laptop to travel with. There are also many lounge areas throughout the hotel. All in all, you can't go wrong if you pick this hotel.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CherryDouglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffcorcoran, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review, May 26, 2011
Thank you for your kind words about your stay at the Renaissance Portsmouth Hotel. We are delighted to hear that you enjoyed the view of the Elizabeth River. We are proud of having the best views in the Hampton Roads area. We are also pleased that we could provide the service and amenities that made your visit a great stay. We look forward to welcoming you back on your next visit to Portsmouth!!!!

Jeff Corcoran
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okeechobee,Florida
Level Contributor
339 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 354 helpful votes
Reviewed May 18, 2011

I traveled with my wife and two daughters from Okeechobee,Fl. to Portsmouth,Va.. Our first day of spring break was to visit the Portsmouth Naval Shipyard Museum , next door and Nautica in Norfolk.I was able to secure a room for one hundred dollars and this review starts there. It was a little hard to find being dark and raining so bad, but first impression is, this is a gorgeous hotel,beautifully kept with a very palatial design. From the very small, but well kept room that was barely able to accommodate the two double beds especially with the chair, I had and excellent view of the port and the museum. Some of the staff was very helpful and sweet as could be, but I was given the impression by some that my type of business wasn`t appreciated. I`m assuming because I showed up late and with children.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ErininOkeechobee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 6, 2011

Enjoyed our stay at the Renaissance. The beds were comfortable. Loved the amenities. The lobby is contemporary mixed with traditional. Views from the lobby and rooms were beautiful.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joynceddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foster City, California
Level Contributor
336 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed February 24, 2011

Hotel is tucked away but has nice views of the river, a great fitness room, and there were plenty of things to do nearby. Room was very comfortable and breakfast at the hotel was nice.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MOBX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Property: Renaissance Portsmouth-Norfolk Waterfront Hotel
Address: 425 Water St, Portsmouth, VA 23704-3801
Phone Number:
Location: United States > Virginia > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
Official Description (provided by the hotel):
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 
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Also Known As:
Renaissance Portsmouth Hotel And Waterfront Conference Center
Renaissance Portsmouth Hotel & Waterfront Portsmouth

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