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“Not fulfilling its potential”

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Copthorne Hotel & Resort Bay of Islands
Ranked #1 of 1 Hotels in Waitangi
Auckland Region, New Zealand
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not fulfilling its potential”
Reviewed January 27, 2009

Gorgeous location, absolutely shambolic bordering on rude service. Overpriced. Skip the restaurant and head into Paihia, I would recommend Salt for a drink and/or dinner.

  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kiwi007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
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Auckland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 20, 2009

Make sure you don't stay in the old wing. If you walk in and see the wooden outdated ceiling...pay for an upgrade or ask for another room. Room smelt old and musty, cups were stained and one mug had HAIR IN IT!!!! No light bulb in our side lamp and outdoor chair was broken. Felt like our room was an after-thought! Thankfully we had to check out early the next day - we were counting down the hours. It only has a ceiling fan which didn't help in the hot humid weather.

Helpful advice, when you check into a hotel - CHECK your minibars when first entering the room. We didn't have one in our room, which we thought was odd (thankfully there's a supermarket 5 mins from the hotel). Didn't think anything of it at the time, wasn't asked at check out if we had anything from their minibars...came back home from our holidays and noticed we got charged a large amount on our credit card from this hotel...rung them to query and they said it was for the whole minibar in our room!!!! Got it sorted in the end, app the guest before us requested the minibar to be removed. The minibar hadn't been put back into the room when they checked out. (Makes us wonder if anyone double-checked our room before we walked in - i doubt it)

I would recommend the service and food at their hotel bar. Waitress that served us was very friendly and helpful.

Have since received an apology letter from the General Manager.

  • Liked — the food
  • Disliked — Finding hair in the coffee mug, no air conditioning, the old musty smell of our room
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank Koko2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Waitangi hotels

Goole, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 12, 2009

Just returned from a months trip of the whole of New Zealand. We began our trip with 3 nights stay at the Copthorne Bay of Islands. The staff were very pleasant and helpful, although there seemed to be a lack of staff at times. Buffet breakfast was very nice. We had a sea view room with wonderful views and a small decked area outside. Room was adequate and clean.
What a shame that somebody had to go and pinch my bottles of perfume from our room !
We had enjoyed our stay up until the moment i realised they had gone.
Because of this we would not stop there again and not recommend the hotel to others.

  • Liked — Sea view
  • Disliked — The fact that somebody stole out of the room !!
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lozza13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 11, 2009

We stayed in a sea-view room for 4 nights, including New Year's Eve. It was a perfect choice to 'base ourselves' for our first visit to the beautiful Bay of Islands.
Our room directly opened on to a huge lawned area that rolled down to the seafront - it was a gorgeous setting, however, we were very surprised to find there was no air-conditioning or no ceiling fan. Hard to believe it has a 4 star rating! Upon request, we were delivered a pedestel fan for additional comfort. Also, we requested some insect spray as there were no screens on the door or louvred windows....blow-flies and the occasional huge bees found their way inside easily. The lady (duty-manager) at the time almost scoffed at us for requesting insect spray, but it was supplied promptly.
The restaurant provided a special buffet dinner for New Year's Eve which was really nice with lots of local seafood. Waiting staff were very attentive & helpful. We watched the fireworks explode over the bay from the comfort of our balcony and listened to the music from the restaurant.
On our 3rd morning, the 'egg lady chef' at breakfast simply 'disappeared' leaving eggs frying in the pan. It could have had serious consequenses if supervisory staff had not noticed and removed the pan before it lit up. Needless, to say, we had an alternative choice to eggs (there was plenty of variety) and noticed her absence on our final morning as well.
Overall, it was lovely with those few minor problems mentioned. I would definitely advise ensuring some type of air-conditioning or fans be requested before booking. As a 4 star resort, we just assumed that would be fundamental.

  • Liked — Views & location
  • Disliked — No air conditioning or ceiling fan
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Wendy2401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Midlands
Level Contributor
354 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed December 10, 2008

Very convenient for visiting the Waitangi Treaty grounds - you just walkl through the hotel gardens around the bay. We had a garden room and were very satisfied with it. Not large, but all you needed and a small seating area outside. The staff were helpful, particularly the receptionist. The food in the restaurant was acceptable, but poor compared to other hotels of the same quality. As there were so many tour groups there the buffet breakfast was the usual bland one. Dinner was fine the first night - a barbecue, but less so the second night. The location of the hotel meant that there was a drive into Paihia if you wanted to eat elsewhere. Lots to do in the area + the hotel had a pool. The view of the Bay of Islands from the grounds was superb.

  • Liked — Convenience to Treaty grounds
  • Disliked — No car parking near room
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OldieEastMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
158 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 20, 2008

I agree with this other post.

This 'luxury' hotel is a joke. The 'garden rooms' end is dated and reminiscent of a 1970s British holiday camp. The waterfront end is newer, but already showing signs of bad workmanship (bad grouting and sealant in bathroom and mould round showerhead).


The staff on reception were twits to say the least - had no idea and couldn't care less.

Breakfast buffet - average.

Rooms old and decor horrible - make sure you don't get stuck in the old wing as we did - demand the new wing or go elsewhere.

  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sparkle59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ascot
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed July 31, 2008

Had a read these reviews before we checked in I probably wouldn't have checked in, but actually we had a very pleasant stay.

It was a rainy evening and we had driven up to Paihia and needed somewhere to stay. We popped in and the guy on reception was exceptionally helpful and gave us, probably the best room in the hotel, for just $100 including breakfast.

The hotel was virtually empty (it was July) and the room we got was a bit of hike but literally within a few paces of the Waitangi Treaty Grounds. We had large double doors within a few meters of the beach and it had been totally refurbished with a super king bed and spotless bathroom.

We found all staff to be exceptionally helpful during our stay - which we ended up extending for a further night. Room service was pretty good, breakfast a little hit or miss but we weren't that bothered as we were paying such a low rate.

I enjoyed the hot spa in the swimming complex.

I can, however, understand that if you're staying at a peak period and paying alot more than we were plus you get dumped at the back in one of the garden rooms you're not going to have a great time. We also had someone in the room above us on our last night and heavy footsteps would have become pretty annoying after a while.

  • Liked — Location - if you get a sea view room
  • Disliked — No matter how much you refurbish an old holiday camp it will always feel like one!
  • Stayed July 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Desparately_seeking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel & Resort Bay of Islands

Property: Copthorne Hotel & Resort Bay of Islands
Address: Tau Henare Drive | PO Box 150 (Paihia), Waitangi 2150, New Zealand
Location: New Zealand > North Island > Northland Region > Bay of Islands > Waitangi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Waitangi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Copthorne Hotel & Resort Bay of Islands 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Copthorne Hotel And Resort Bay Of Islands
Copthorne Hotel Paihia
Copthorne Hotel Bay Of Islands
Copthorne Hotel & Resort Bay Of Islands Waitangi

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