I booked a Suite for four days in January 2013 back in September 2013 and paid in advance. Assuming that I would get the room of my choice; I arrived at Reception to find out that they had overbooked and couldn't give me a Suite as booked and paid for. I was given a "Basic Room" for two nights and then transferred to a Suite for two nights. As this was a Special Anniversary Celebration I was angry and very disappointed.
?Why take my money if they could not give me the requested Suite? It's not "first in best dressed" here - they had only found the over booking the morning of our arrival. I did write a letter of Complaint on my arrival home and a discount was given to me BUT they just couldn't understand that it wasn't the money - it was the fact that I had paid in good faith for my accommodation and they did not fulfil their end.
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- Also Known As:
- Copthorne Hotel And Resort Bay Of Islands
- Copthorne Hotel Paihia
- Copthorne Hotel Bay Of Islands
- Copthorne Hotel & Resort Bay Of Islands Waitangi