We purchased a Treat Me voucher, it took a number of attempts to secure our stay due to the popularity of the Treat Me promotion which I dare say was "over sold" and demands exceeded the ability to service customers from this promotion. It was great to sit outside in the afternoon sun with a few drinks but we found ourselves having to go to the bar for service whilst the service staff (mostly young but two mature staff members) entertained themselves and were far from proactive with their approach to customer service!
The food was better than expected but small in portion, we had decided on some of the dishes listed on the menu displayed by the front door as you enter the establishment but was disappointed to be handed a 'special menu' when we sat down in the restaurant with very few options as a result of purchasing a Treat Me voucher (now a mistake in hindsight).
The room was tidy but the phone wasn't working, the alarm clock couldn't be set and we found several old crackers sitting in one of the draws, I wonder who inspects the room and is responsible for QA? We agree about the bed, looks like a double with absolute ''roll together'' and a bounce similar to a trampoline, a disappointment given the reputation of this establishment. If you stayed in the rooms without a discount voucher like Treat Me it would not represent good value for money!
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- Also Known As:
- White Swan Greytown