We booked the two bedroom room and three bedroom room for a weekend away for friends wedding. The trip was booked months in advance. We were concerned with not having paid deposit and emailed to ensure we were booked. The reply said not to worry. When we arrived, the manager informed us that there was no three people room as advertised as that was occupied by her son. We were told the website had not been correct for 18 months. We had an abrupt response, and the manager was in no means apologetic. The rooms shown to us were tiny and we could not have squeezed in another person. We were so put out by the response that we decided to go stay elsewhere. We were told we had not confirmed the booking as we had not phoned them to check. It did not state this on the out of date website. The latest issue now is we have had our credit card debited and are trying to get money back. Very bad service and would not recommend.
- Official Description (provided by the hotel):
- The Greytown Hotel, set in the heart of the Wairarapa and considered to be one of the oldest hotels in New Zealand. ... more less
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