I quite liked staying here but it was rather overpriced, especially when I asked to stay an extra day at New Year. However, it was a special time so I put up with it but I discovered when I got back to the UK that they had taken £261 from my credit card after I had left. I challenged them when I realised and they said they had taken these charges because we had smoked in the room and for extra cleaning to the carpet. I do not smoke and noone smoked in the room. There was a balcony outside with a table provided with an ashtray and my visitor did go out and smoke there. We did not dirty the room other than normal use and after all I was there for 10 days so they had ample opportunity to discuss this with me when I was there as the cleaning staff came every day. I am 59 and went there to spend time with my daughter so we went out most of the time and did not have wild parties or make a mess. I think they thought that as I came from the UK they could help themselves to my money and I would not be there to challenge them. I have complained and demanded my money back but they now refuse to reply. They are fraudsters: watch out!
- Official Description (provided by the hotel):
- Sunmoon Boutique Resort is a 4 star resort located just a minutes walk from Perth's beautiful Sunset Coast and Scarborough Beach. Located only 15 min drive to Perth CBD, the Sunmoon offers a great option for Northern Suburbs Corporate guests with offices in Osborne Park, Innaloo and Balcatta. Holiday guests will enjoy the environmentally friendly design with water features, lush tropical gardens, fish ponds, swimming pool, licensed restaurant open for breakfast and dinner with function & conference facilities available. With 45 hotel style or self contained rooms, some with spas or balconies the Sunmoon is suitable for both the holiday maker & business traveller and offers a resort style outdoor swimming pool, gym and full hotel facilities. ... more less
- Reservation Options:
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- Also Known As:
- Sunmoon Hotel Scarborough