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“Extremely disappointing”

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Seashells Scarborough
Reviewed January 6, 2013

Terrible experience here - the rooms are very tired and appear to not have been updated since the 80s - bathroom area and kitchen desperately need to be updated, carpet very worn with numerous iron burn marks - hard to believe that this accomodation is rated as it is. This place reminds me of an old motel building. Stayed here and thankfully for only two nights - was booked into a two bedroom apartment with a rollout bed for my third child - when the rollout bed arrived was told that the bed does not fit in the bedrooms so my child would have to sleep in the lounge area, which was also basically the meals area. Rollout bed provided had a thin sponge mattress. If you are looking for four star accommodation I would not recommend this accommodation.

  • Stayed: January 2013, traveled with family
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1  Thank 807Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisV6019, General Manager at Seashells Scarborough, responded to this reviewResponded January 23, 2013

Dear 807Traveller

Thank you for taking the time to provide feedback on your recent stay with us at Seashells Scarborough.

I was very disappointed to read that you and your family felt the standard of our product and service was less than satisfactory, even after we met and discussed your concerns during your stay.

Whilst Seashells Scarborough is an older building, we have an ongoing refurbishment program which has seen the upgrade of the building exterior and soft furnishings in 2012, and includes plans to complete an upgrade of fixtures from 2013. We are annually reviewed by the AAA who provide us with our 4.5 star rating based on presentation, maintenance and cleanliness of our apartments. We pride ourselves on presenting our accommodation in an exceptionally well maintained and clean manner.

Sincerley
Christie Vanderbroeck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 - 298 of 379 reviews

Reviewed December 21, 2012

Second time staying here, and would go back next time I'm in the Perth area.

Excellent beachfront location, fantastic well equipped apartments. We stayed in a two bedroom apartment which has a large balcony with stunning views onto the Indian Ocean. Both bedrooms had large double beds, big bathroom with shower bath and toilet plus and second toilet. Washer / Dryer.

Treat yourself and stay here.

  • Stayed: November 2012, traveled with family
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1  Thank rgscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2012

Seashells is situated in the perfect position in Scarborough beach. The room is very big and we had the most stunning view of the beach from our balcony. It is right on the beach and just perfect. There is a few great little Restaurants within walking distance and the supermarket is very close to get a few things. Really enjoyed it allot, will definitely visit again.

Room Tip: Room facing the beach, it is worth it
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  • Stayed: November 2012, traveled with family
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Thank cindselt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

My wife and I recently stayed at these apartments on two different occasions at the beginnning and end of our holiday. We stayed as part of a 3 nights for 2 deal with through Trailfinders and thought that these apartments provided excellent value for money. On both occasions we had a spacious very well equipped two bedroom property on the first and third flloors. Marginally we preferred the the third flloor as the views were much better and possibly lighter. Having said that the first floor apartment had a brand new kitchen and an additional television in the main bedroom. The apartments as previously stated are very well equipped and have a large fridge with a good sized freezer compartment, a proper cooker and oven, washing machine, tumble dryer, microwave and television and DVD player.
The location is perfect right on the beach, close to restaurants, shops, supermarkets and even the local bus service which is very handy if you want to get to a restaurant without driving.
The staff are extremely friendly and helpful, on our final night we were using the washing machine and the programme was not working properly so we had a load of wet washing they provided us with access to another apartment to use the washing machine and tumble dryer. Wonderful customer service. On one occasion my wife could not find the iron and she rang reception within five minutes we had someone from reception to show us were it was.
Secure parking, on site swimming pool and barbecue. WA is quite expensive for eating out and with Cloles being just a short stroll away you can easily cook in to keep the cost down..
Restaurants close by Wild Fig very popular but we thought it was quite expensive. Grill'd great burgers and a BYO well worth a visit. La Vela a 10 minute walk away on Scarborough Beach Road well worth a visit.
Would dfinitely recommend these apartment especially if you get a 3 for 2 deal1
Bootle45

  • Stayed: November 2012, traveled as a couple
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2  Thank Bootle45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

Stayed here for 3 nights in Sept 2012. Our apartment was one that had been modernised and was all very mod cons. The main bedroom with the doors open looked out to the Ocean, stunning!!!
However, due to the dreadful weather the apartment was cold but the handy man was sent up. He fixed the air con heater to stunn and provided us with an electric heater, he couldn't have been more helpful!!
We could have lived in that apartment, I wish!! The location is ideal. The beach and beachfront are gorgeous, even in lousy weather conditions. Supermarket, shops, bars and restaurants are all walkable within a few minutes. Buses to everywhere just down the road.
Already thinking how we can stay for longer next time??!!

Room Tip: Pure preference.....ask for one of the modernised apatments on the front and 2nd floor to have best...
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  • Stayed: September 2012, traveled as a couple
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Thank Mend0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

We had a two bed superior room for 15 nights with excellent views overlooking the beach n Spectacular Sunsets - rooms were Excellent clean sumptuous ! Reception staff were very helpful and friendly x would defo recommend n we are going back next year too !!! Book it today !!!!

Stayed: September 2012, traveled with friends
Thank Kay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Perfect location right infront of beach, unfortunately we had terrible weather so didn't go to beach or use pool but if weather is good then awesome place. We stayed in 2 bedroom superior , has main bedroom upstairs and twin room downstairs, great for families but could do with more glasses in apartment!!

  • Stayed: November 2012, traveled with family
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Thank Frances C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seashells Scarborough

Address: 178 The Esplanade, Scarborough, Stirling, Western Australia 6019, Australia
Location: Australia > Western Australia > Greater Perth > Stirling > Scarborough
Amenities:
Beach Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #1 of 9 Specialty Lodging in Scarborough
Price Range: $144 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seashells Scarborough 4*
Number of rooms: 45
Official Description (provided by the hotel):
Seashells Scarborough is located on Western Australia’s Sunset Coast, only a short 15 minute drive from Perth city centre, Fremantle, Hillary’s Harbour and Challenge Stadium. Directly overlooking Scarborough Beach, each Seashells apartment enjoys stunning ocean views from individual and spacious balconies. Whether you’re watching yachts sail by, or simply enjoying the surf and beach – it’s the ultimate place to relax as the sun slowly sets over the Indian Ocean. A short stroll away there are plenty of shops to explore, beachfront cafes, restaurants and lively bars. Our apartments have been renovated in 2011 to create even more unspoilt beach views and up market furnishings, fixtures and fittings. Seashells Scarborough is the national winner of the 2003/04 Australian Tourism Awards, in the category Deluxe Accommodation. ... more   less 
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Also Known As:
Seashells Scarborough Hotel Scarborough
Seashells Serviced Apartments Hotel Scarborough

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