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“There was nothing deluxe about this hotel”

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Rendezvous Hotel Perth Scarborough
Ranked #1 of 6 Hotels in Scarborough
Certificate of Excellence
Reviewed February 24, 2011

Fantastic beach location, however we booked a "deluxe" ocean view room, the view was amazing but there was certainly nothing deluxe about the room. We booked a king bed and got a double, fittings were tired and the pool certainly didnt look like the photo. Front desk staff didnt care about our comments and had to lugg three large suitcase up the stairs before concierge staff assisted - disappointing to say the least.

  • Stayed: February 2011, traveled as a couple
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Thank Torns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,628 - 3,634 of 3,793 reviews

Reviewed February 14, 2011

Good points:
Right opposite a fabulous beach; I could lie in bed and see the ocean through the glass door to the balcony; my room was quiet with the door closed (but also see below for when the door was open...); reasonably priced for an ocean view room; friendly helpful staff; quick check in and check out; Dome is a great coffee shop located in the hotel complex and also overlooking the beach; supermarket opposite for the necessities of life; inexpensive mini bar (well, less expensive that most hotel mini bars at least).

Bad points:
Whole hotel is old and run down; really soft mattress; not very clean; appallingly bad meal from room service (how can you make a hamburger that badly???); mouldy bathroom tiles; located on a main road so with the balcony door open it was really noisy; but worst of all, for a hotel in 2011....no wireless internet in the room! Inconvenient and kind of crazy these days. They do however loan out a telstra usb internet thingy if you ask, which comes with 3hrs free per day, but you have to know to ask since there is nothing in the room to tell you about that.

Verdict: Stay for the beachside location, just don't expect a 4 star experience.

  • Stayed: February 2011, traveled on business
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Thank kajambe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2011

We stayed in a plaza club room for 1 night and was great value
l was also charged $37 for mini bar when we touched nothing l disputed the cost and it was immediatley taken off
Pool area is great and relaxing
Plaza club had great food and drinks supplied in the evening and the breakfast was pretty good
Getting out of the carpark was a challenge also as it is complimentry in the plaza club rooms
Will be back there for sure!!

  • Stayed: February 2011, traveled as a couple
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Thank PaulyjCairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2011

First of all the ocean views and location are absolutely fabulous! Ok, that's the positives out the way. We had an online coupon where for $149 we had a buffet dinner and breakfast included in our overnight stay and just from arriving at the hotel I thought I was going to run into Marty McFly from Back To The Future because it felt like we had arrived in 1988 as we were met with a once beautiful hotel that has failed to be maintained. This hotel is in SERIOUS need of a makeover both externally and internally. The faded yellow/cream colour of the outside is very dated and when entering into the hotel lobby you can spot the surveillance camera a mile away which looks like a combination of a 1991 mobile phone and an ATM.

The room itself had wonderful ocean views but again, no maintenance, some mould on the bathroom ceiling, heavy grime build up in the shower, the taps in the shower and bath were very difficult to use.

Our dinner was at The Pines which was a buffet worth $36 a head and if I didn't know any better I would have thought it was a $9.95 buffet special as the food was absolutely dull, boring and tasteless, not much of a range at all. I don't know what was worse the food or the lack of service. If anyone has the dinner included in their stay, there is a BP petrol station across the road, one of their week old pies would be the better option!

If you want to relax and watch some TV you have a massive 34cm screen with free to air and a couple of Foxtel stations and you get to use a remote control that hardly works.
You can always curl up and have a sleep, unless of course you get pillows that feel like a pillow case has been stuffed with scraps of newspaper.

I won't be going back to this hotel unless dramatic changes are made, I personally think they could start by painting the external a modern/trendy colour. renewing the escalators and sliding glass doors and look at The Pines management and buffet choices, I am pretty sure airline food goes down better.

  • Stayed: February 2011, traveled as a couple
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1  Thank SharkBayHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2011

The hotel is a great location, across from the beach and in close proximity to a few restaurant and bars. At night the hotel, especially the lower floors, can be noisy. The hotel itself is tired and has seen better days. The rooms are fairly basic, older CRT televisions have yet to be replaced with flat screens. Bathrooms have very small shower stalls and all the carpets, doors, windows, curtains are showing signs of age. The strangest things about this hotel are the walls between the rooms, they are so thin that you hear nearly everything in adjacent rooms. The other issue is that the hotel floor are numbered ten upwards. Floor ten is actually the first floor and has views onto the pool, like big ranch sliders but they don't open. A bit strange to see peopl walking by like on street level.

  • Stayed: February 2011, traveled as a couple
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Thank intorox61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2011

The hotel is very well located right on Scarborough Beach with good restaurants close by. Good LCD TV and comfortable beds and generally friendly service. I booked through Wotif and paid for: " Deluxe Ocean View room with Full breakfast, Free UNLIMITED Internet, Newspaper and the choice of a laundered or pressed item OR a drink at the bar for one person." Upon arrival they gave me vouchers for the breakfast and drinks/pressed shirts and told me I had full internet access in the business centre. When I explained I required internet access in my room they gave me a prepaid Telstra USB device which required a $90 deposit. This would have been okay except the internet access was very slow and unreliable making it difficult for me to carry out business. I was not happy that everytime I tried to use my voucher they still asked me to sign for the breakfast and drinks and then tried to charge me for these items upon checkout. They also tried to charge me for Minibar use which was not mine. Rebecca at the counter told me what the full amount was without the disputed charges and I insisted they print out another statement so I could check it. They were still trying to charge me for that mornings breakfast which I used a voucher for! It's a pretty nice hotel and great location, just check your bill before paying!!!

  • Stayed: February 2011, traveled on business
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Thank aussiebusinesstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2011

OK, this place was fantastic. That was a long time ago. After having 3 rooms in 2 days I can assure you that it needs some attention. Paint flaking off the ceiling, Mouldy showers, dirty rooms, small CRT tv's, broken lifts, broken chairs on the balcony and this morning there was no hot water? The list goes on and I still have a few days at the hotel. The restaurant? Or lack of it. No menus as they only have buffet. The room service food is shocking. Tried it once, never again. I asked the frount of house staff and there responce was its a tired hotel. The upside if you can call it is the gym the local restaurants across the road are fantastic.

  • Stayed: January 2011, traveled on business
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Thank KiwiDanSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rendezvous Hotel Perth Scarborough

Address: The Esplanade, Scarborough, Stirling, Western Australia 6019, Australia (Formerly Rendezvous Observation City Hotel)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Stirling > Scarborough
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Scarborough
Price Range: $108 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rendezvous Hotel Perth Scarborough 4.5*
Number of rooms: 336
Official Description (provided by the hotel):
Rendezvous Hotel Perth Scarborough is the essential beachside destination overlooking the sparkling blue Indian Ocean and beautiful Scarborough Beach with fully renovated guest rooms and suites. Only 30 minutes from the airport and 15 minutes from Perth's central business district, you have the beach at your doorstep and easy access to the area's main attractions. Enjoy one of the 336 luxuriously renovated rooms and suites featuring smart design and modern technology. Our first-rate facilities include wining and dining options in the hotel's restaurant and bar, plus quality leisure facilities including a lagoon-style pool, fully equipped gymnasium and Vanilla face+body spa. If you are planning an event, Rendezvous Hotel Perth Scarborough provides tailor-made packages for up to 680 guests in facilities including 26 event spaces. ... more   less 
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Also Known As:
Rendezvous Observation City Scarborough
Hotel Rendezvous Observation City

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