My husband and I decided to treat ourselves on our wedding night and stay at Observation City.....what a mistake that was!
We organised a spa room with ocean views. We had arranged with the hotel that we would drop off our luggage and car early on our wedding morning and the staff assured us that the it was no problem.
After a magical wedding day we arrive at Ob City just after midnight looking forward to our luxiurious wedding night..... When we get up to our room our bag isn't there. So we call the front desk and they tell us they will bring it straight up for us. 45 mins later no bag so we phone again - they say sorry they are busy and will bring it up now. Half and hour later we get a call asking what our bag looks like. 15 mins after that my husband calls down again and they admit they can't find our bag!! My husband was down stairs with the incompetent staff until 4am (some wedding night) when we finally gave up and just decided we needed some sleep. We found all but one staff member to be rude and unsympathetic to our situation. My husband was also accused of being drunk and incohrent (he had two drinks the whole night).
The next morning at 8am as I was wondering how on earth I was going to get my wedding dress on again to be able to have clothes on to get home we got a knock at the door by a staff member with our missing bag!
When the bag had gone missing the first question we asked was was there another guest with the same surname as ours - supposedly they looked and said no. Surprise surprise where was our bag found - in a room of someone who shared the same last name as us!!
Rendezvous ruined our wedding night for us and we will never go back there again! They certainly do not act like a 5 star hotel!!
- Official Description (provided by the hotel):
- Rendezvous Hotel Perth Scarborough is the essential beachside destination overlooking the sparkling blue Indian Ocean and beautiful Scarborough Beach with fully renovated guest rooms and suites. Only 30 minutes from the airport and 15 minutes from Perth's central business district, you have the beach at your doorstep and easy access to the area's main attractions. Enjoy one of the 336 luxuriously renovated rooms and suites featuring smart design and modern technology. Our first-rate facilities include wining and dining options in the hotel's restaurant and bar, plus quality leisure facilities including a lagoon-style pool, fully equipped gymnasium and Vanilla face+body spa. If you are planning an event, Rendezvous Hotel Perth Scarborough provides tailor-made packages for up to 680 guests in facilities including 26 event spaces. ... more less
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- Also Known As:
- Rendezvous Observation City Scarborough
- Hotel Rendezvous Observation City