We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

““Would be a 4/5 rating if the Ningaloo Reef Resort removes Coral Coast Tours from its website as the airport transfe”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Ningaloo Reef Resort
Reviewed September 17, 2013

“Would be a 4/5 rating if the Ningaloo Reef Resort removes Coral Coast Tours from its website as the airport transfer”
3 of 5 starsReviewed September 9, 2013
I had sent in this review previously not knowing I had to put the name of the resort on it. This is a review of Ningaloo Reef Resort, NOT Coral Bay Tour, which Tripadvisor ended up putting my original review under. I am reviewing on Ningaloo Reef Resort with a feedback to it about the horrible tour service on its website, which is Coral Coast Tours. There are a number of tour groups in Ningaloo Reef with similar names, which makes it difficult for the traveler to figure out which is which. Therefore, make the thieves hide themselves easier.
I have notified Tripadvisor about wrong placement of my original review and I am resubmitting my review with the added details in hope that others will not be scammed. Also, there are definitely very worthy tour groups at Ningaloo Reef that do not deserve such smearing. Here is the rest of mine original review:
The resort was comfortable and had good food. The price was steep, but that is the going rate for the location. The staff at resort did give us the best ground level room as we requested many month ahead. There are giant clams all within short snorkeling distance from the beach right across, which is ideal for children. There is a daily fish feed which kids will enjoy. There are marine tours that take you on a short or long boat ride to grand coral reefs and multicolored underwater paradise.
We followed the resort's advised and called Coral Coast Tours, which is on the resort's website under airport transfer. We booked two tours with this company, a full day Safari tour, and a night spot light tour. All this was done months prior to the trip and we prepaid. We were notified by email about two weeks before we the trip that the "owner had to take a course" and the safari trip was cancelled. We asked about substituting other tours and were told to work that out once we get there. We arrived at Learmonth, and we called Coral Coast Tour about the spot light tour that night. We were told the time the tour would leave and we told the lady that we will be there. The lady said she emailed me a week ago and asked why I did not respond to her. I told her that we were already in Australia (on the road) and did not have email access during that time. We told her we will be there for the spot light tour. We made it to the Coral Coast Tour shop more than five minutes before the departure time and it was close. We went next door to a tour/ souvenir shop and the lady there called the owner of the tour company for us. She told him we were there and it's before the tour departure time and she was told that the tour thought we were not going to show up, so the tour left already. We then asked about scheduling a replacement tour. We were told that there may be be another tour next night or so. We ended up calling several times (even with the resort front desk calling for us) and walking to the shop twice more because they want you to be in the shop. Well, the shop was always closed. And, not only was there no other tour, when we called to ask for our money back, the woman refused to give our money back!!!
This trip would have been a much higher rated trip, if the small strip of Ningaloo Reef had one less irresponsible merchant. It gives the entire community a bad vibe. TRAVELLERS, BE AWARE.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MontereyBayTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (405)
Traveler rating
Traveler type
Time of year
Language

275 - 281 of 405 reviews

Reviewed September 9, 2013

The resort was comfortable and had good food. The price was steep, but that is the going rate for the location. The staff at resort did give us the best ground level room as we requested many month ahead. There are giant clams all within short snorkeling distance from the beach right across, which is ideal for children. There is a daily fish feed which kids will enjoy. There are marine tours that take you on a short or long boat ride to grand coral reefs and multicolored underwater paradise.
We followed the resort's advised and called Coral Coast Tours, which is on the resort's website under airport transfer. We booked two tours with this company, a full day Safari tour, and a night spot light tour. All this was done months prior to the trip and we prepaid. We were notified by email about two weeks before we the trip that the "owner had to take a course" and the safari trip was cancelled. We asked about substituting other tours and were told to work that out once we get there. We arrived at Learmonth, and we called Coral Coast Tour about the spot light tour that night. We were told the time the tour would leave and we told the lady that we will be there. The lady said she emailed me a week ago and asked why I did not respond to her. I told her that we were already in Australia (on the road) and did not have email access during that time. We told her we will be there for the spot light tour. We made it to the Coral Coast Tour shop more than five minutes before the departure time and it was close. We went next door to a tour/ souvenir shop and the lady there called the owner of the tour company for us. She told him we were there and it's before the tour departure time and she was told that the tour thought we were not going to show up, so the tour left already. We then asked about scheduling a replacement tour. We were told that there may be be another tour next night or so. We ended up calling several times (even with the resort front desk calling for us) and walking to the shop twice more because they want you to be in the shop. Well, the shop was always closed. And, not only was there no other tour, when we called to ask for our money back, the woman refused to give our money back!!!
This trip would have been a much higher rated trip, if the small strip of Ningaloo Reef had one less irresponsible merchant. It gives the entire community a bad vibe. TRAVELLERS, BE AWARE.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MontereyBayTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

Great location at end of the road, overlooking beach and reef. Perfect location for bottle shop, bar and restaurant. Coral Bay is small and perfectly formed little town, and staying here is a great way to experience the best on offer. Just walk into the sea and you'll be able to snorkel about 10m out. Incredible view of sunset from your room.

Room Tip: Pick a room on ground floor - then you can sit out on your own veranda and still go to the bar for d...
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GrantMatthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

Well positioned, the rooms are large enough, the suite is very comfortable, people are nice and commodities nearby. Good atmosphere!
Restaurant, bar, swimming pool, beach all close to the resort.
Activities: snorkeling, whale watch, fishing, sail , natural reserve, never ending beaches

Room Tip: The suite is nice, but smaller rooms as well. Ask for an upgrade!
See more room tips
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EricW352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Really nice place with restaurant and bar on site as well as a bottle shop. Watched the sun set through palm trees after snorkeling through Coral Bay, mere steps from the room. It was the last day of school holidays and the light sleepers in the group reported that there was some late night noise but likely not common.

Room Tip: I'd always chose closer to the beach and the second floor has better views.
See more room tips
  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GBTVV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

The previous reviews have all done a pretty job summarising this place. It is difficult to beat the location over looking Coral Bay but the place is showing its age. We found our rooms were comfortable and clean. The food was pub standard.

Some rooms are very close to bar and this might be problem if you want an early night whle there is entertainment on. Our room was one of the furthest away and we could still hear the music although it wasn't a problem.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Teddy_B_Bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

Situated in a prime position we had the distinct impression when we arrived that we were considered a captive market in a resort that only exists because of tourism, and this was the same for the service throughout the resort and the prices charged. That said the accommodation was absolutely fine and the location superb.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mardyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AspenResorts, General Manager at Ningaloo Reef Resort, responded to this reviewResponded July 18, 2013

Thank you for your review, we appreciate your thoughts.

Coral Bay relies heavily on tourism, similar to many remote locations within Australia with sensational destination value. Ningaloo Reef Resort is the only accommodation supplier with the only bar in Coral Bay so the market it attracts is heavily based on the tourism market.

Thank you again and we hope to see you again some time

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Coral Bay hotels
0.2 mi away
Bayview Coral Bay
Bayview Coral Bay
#1 of 4 in Coral Bay
516 reviews
0.3 mi away
Ningaloo Club
Ningaloo Club
#4 of 4 in Coral Bay
169 reviews
0.1 mi away
Peoples Park Caravan Park
Peoples Park Caravan Park
#3 of 4 in Coral Bay
302 reviews
Show Prices
Show Prices
Show Prices

Been to Ningaloo Reef Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ningaloo Reef Resort

Address: 1 Robinson Street, Coral Bay, Western Australia 6701, Australia
Location: Australia > Western Australia > Coral Bay
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 4 Specialty Lodging in Coral Bay
Price Range: $164 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ningaloo Reef Resort 3.5*
Number of rooms: 34
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Travelocity, Priceline, Orbitz, Hotwire, Cheap Tickets, Cancelon, HotelQuickly, TripOnline SA, Evoline ltd and getaroom.com so you can book your Ningaloo Reef Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ningaloo Reef Hotel Coral Bay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing