My husband and I went on a 5 night boat ride starting on July 15, 2014 on the Shore Thing. In the morning on the 2nd day, we were told that the water tank is broken and our choice was to stay close to Coral Bay so that water can be refilled or we will head north as planned but then we are limited to one shower that last only one minute per person per day. Since everyone else vote for the 2nd option, we had no choice but go with the majority. However, for the amount of money we pay for (AUD3200 p.p.), I would have expected to at least be able to shower as often as I wish to. Also, as calculating as they have been (charging 1.5% extra whenever you make payment via credit card, and seriously, how else do you expect an international client to pay except for using a credit card), they offer nothing in return except for a bottle of wine per couple (yes, per couple, not per person). I would have expected an apology email afterwards or voucher or refund of some sort and since we got off the boat for 4 days, we have got nothing so far.
I would not want to sail with the Shore Thing again. I think they overcharge big time. For this same amount of money, we have had much better experience in Great Barrier Reef and Galapogos Island.