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“Spotless but noisy”

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Pinnacles Edge Resort
Ranked #2 of 2 Cervantes B&B and Inns
Certificate of Excellence
whiteknight5
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Spotless but noisy”
4 of 5 bubbles Reviewed December 27, 2013

This is one of the best places to stay in Cervantes as good accommodation is limited. We stayed in a spa room, it was spacious, modern and spotless. The staff were very friendly and helpful too. We stayed in a lower level apartment and unfortunately we could hear everyone above us moving around, it was very noisy, fortunately we asked to be moved, and were accommodated with this request and were moved to an upper level apartment. So I would suggest if you are going to stay here to make sure you are in an upper floor apartment, otherwise it could be pretty noisy and could ruin your whole stay. Also stay away from the pool area if you don't want to hear the constant noise of kids when you are in the room.

Room Tip: Choose an upper level apartment rather than a lower level one, and stay away from the pool if you do...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank whiteknight5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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162 reviews from our community

Traveler rating
    42
    69
    35
    9
    7
See reviews for
32
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Any
English first
Looe, United Kingdom
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 11, 2013

We went to this hotel as we were visiting the Pinnacles, and wanted accommodation in the vicinity. We stayed in an apartment which was beautifully appointed but not next to the pool which would have been even better considering the place was quite empty and would have been possible. However, the receptionist was very off hand with us when it appeared that Agodo had double booked us and we had paid for two rooms which needed sorting out. A more sympathetic response would have been appreciated in the circumstances.
As we visited on a Sunday, there was only a pizza service available for dinner, but it was very good.
The apartment was excellent, comfortable and well equipped, making our stay really enjoyable apart from our experience at reception.


On leaving the next day I suggested to her that she would benefit from some customer service training.

Room Tip: Ask if an apartment around he pool is available.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marcpen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edgeresort, Manager at Pinnacles Edge Resort, responded to this review, December 27, 2013
Thank you for your advice. People are all different - the ideal stay may be poolside for some guests, while others want to be far from the sounds of children playing and prefer an ocean glimpse apartment along the (very quiet) road - it's all relative I guess.
Please feel free to advise us on booking or enquire at check-in if you have a favourite location, we are only too pleased to oblige where possible, but really we can't presume your preference. I'm glad we were able to help you with your double-booking with the Travel Agent.
Enjoy your travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed October 23, 2013

We got off to a bad start by walking into the room we were given only to find bags strewn throughout and someone in the shower! after a trek back to reception get a new room key, we found our new room to be less than what we expected for a new build $220 'resort' room. There was mould in the shower around the door frame, less then half a roll of loo paper, a dirty toilet, dirty marks on the bathroom wall surrounding the toilet. The pool was open, but unheated so not useable (in mid September). Admittedly there are not many options in the area, but if I were to go back I'd stay in the cheaper motel section, surely better value for money.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank alison c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawke's Bay Region, New Zealand
Level Contributor
135 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed October 12, 2013

Suited our needs for the one night we stayed. We were there on a Sunday night and there was wood fired pizzas on the menu which were very reasonable and tasty. We booked a basic room. There were better rooms available. It was reasonably clean but in need of a bit of an upgrade-e.g although towels/dish cloth were clean, they were very well worn and stained. i had to clean coffee mugs and spoons as there were stains on them as well.
The location is excellent for the Pinnacles and we watched the sunset on the beach.
There is a bit of monopoly here with the resort as there is not much other accommodation available. Lovely and quiet as it is not right on a main road.

Room Tip: There are various grades of room and prices so depends what you want.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank murrbren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Junction, Colorado
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 6, 2013

Central location, clean and newer (built 2009) accommodations. It's a far cry from being a resort - there's a basic restaurant and pool.

The showerhead in our bathroom was the type that only lets through very little water so it took an extra long time to get clean. They also only provided one small round piece of soap for shower, bath, and kitchen areas combined. They provided dish soap so I guess we were expected to wash our own dishes at this resort. On the expensive side for such accommodations but as another reviewer said, there aren't many other choices, especially during wildflower season and school holidays combined.

If you book directly from their website online, you may want to give them a ring to re-confirm the date and type of accommodation. I had booked from their website (actually, booked on their Pinnacles Motel website, same owners, just on adjacent property) and received email confirmation of the correct date (one night). When we arrived, we were told that they had us arriving on the previous night, but that because they had changed our reservation to two nights, we were still ok (we missed this opportunity to shower them with thanks). When I showed them the email confirmation on my phone, they said that maybe something was wrong with the email confirmation because it was on my phone. Not sure what happens within their booking system, maybe it's a manual process on their end after a booking is made online. In any case, it's worth it to re-confirm with them after making an online booking.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5,031 reviews
370 hotel reviews
common_n_hotel_reviews_1bd8 1,822 helpful votes
3 of 5 bubbles Reviewed September 23, 2013

Like most things, every comment here is relative.
Got off to a bad start as even though I had paid a lot for a suite with spa, I was told on arrival that i couldn't eat in the "resort". Despite their boasting that they have the best chef in town, I was told several times "don't you realise that we have 112 people staying tonight.
There was little consideration given to solo travellers or couples, priority is given to large bus loads of tour groups who I am sure pay far less than we had.
We were given options of the local tavern or country club - not a welcoming start to Cervantes.
Sharon though was a huge help the next day - we were there so my wife could see the wildflowers and local knowledge for this type of excursion is critical - Sharon's help made the next couple of days so much easier and fruitful.
It is expensive though - obviously they have a captive audience with so few options but i couldn't help thinking that the solo travellers subsidise the busloads.
None of this takes away from the Pinnacles - with only a couple of hours drive from Perth, it is well worth the diversion but east coast travellers still get a shock with the high costs of travel in West Australia.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RonWamberal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 11, 2013

Fabulous location for walking around town. Also so handy to The Pinnacles.
Room very comfortable & well equipped. Bed very comfortable. Kitchenette was a bonus.
Stayed in a Studio room upstairs. Only drawback having to lug our gear upstairs.
Reasonably pricey for what it is in comparison to other towns locally. Guess that is due to the age of the complex - only about 4 years old.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pinnacles Edge Resort

Property: Pinnacles Edge Resort
Address: 7 Aragon St, Cervantes, Western Australia 6511, Australia
Location: Australia > Western Australia > Cervantes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Cervantes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pinnacles Edge Resort 4*
Number of rooms: 52
Official Description (provided by the hotel):
Deluxe accommodation with a choice of Studios, Spa Suites or Spa Apartments. Suitable for Corporate, Couples or Families, in the town centre of Cervantes, short walk to shops, beach and visitors centre.Quality furnishings and stylish decor to suit those guests who appreciate modern functionality in a peaceful and relaxed setting.Just 15 minutes to the famous Pinnacle Desert. Please note we are a separate property to Cervantes Pinnacles Motel, though we do share Reception and the Europa Anchor Restaurant. ... more   less 
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