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“great place to stay”

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Quality Hotel Melbourne Airport
Ranked #5 of 7 Hotels in Tullamarine
Katikati, New Zealand
Level 5 Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“great place to stay”
Reviewed June 25, 2014

Had an early morning flight back to NZ so decided to stay close to the airport. Good decision as we were very pleased with the hotel. Close to takeaway restaurants but hotel also has a good restaurant. We had breakfast in the morning in the restaurant which was very reasonably priced and very tasty. Hotel offers free shuttle service to and from airport. Room was well presented although tiles around bath needed replacing. Comfortable bed. All in all a very nice hotel to stay in.

Room Tip: We requested a ground floor room as the hotel doesn't have a lift.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Millie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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599 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2014

This is a clean, well priced, older style motel in a great location. The service is 1st class...they anticipate your needs. They are always courteous and friendly. They are extremely prompt in picking you up from your flight. Thet were doing renovations this stay so will be interesting to see the upgraded rooms

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gippstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haag am Hausruck, Austria
Level 4 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 19, 2014

good is the nearby location tot he airport and the shuttle service to an from there.
the city is far away and difficult to reach.

but: the rooms are really old fashioned, it is a motel, rather than a hotel.
there is not much choice at the breakfast.
i cannot recommend it for business trips, but if you are arriving in melbourne and you´re just looking for somewhere to stay in order to move on: ok.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Johannes_1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 18, 2014

Don't trust a word said, if you're promised something make sure it's in writing. We were promised a room upgrade, shown pictures on their website of refurbished rooms and got a standard non upgraded room. We complained straight away and at no point, not even after complaining to their chain got anything from them. Oh they said they would look after us when we stayed again. We're never going to stay there again.
On top of that when we went down to breakfast we just managed to get a plate of food and then sat for another hour while nothing got filled up and the restaurant closed.
We were told afterwards that they have a 5 minute full refund policy, of which we complied.
Seems this policy is only something that gets mentioned only after the fact.
We were disgusted to not get any compensation for the awful treatment we endured.
Never again, don't bother unless you get it in writing and are prepared to stay in sub-standard accommodation.

Room Tip: Get it in writing if you dare stay there at all. Honestly there are better place, I'd struggle...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ross T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raghda Y, Front Office Manager at Quality Hotel Melbourne Airport, responded to this review, June 22, 2014
Good Afternoon,

Thank you for taking your time to further express your concerns. Earlier in March in our emails back and forth, I did kindly state that there must have been some sort of misunderstanding, your partner was given two options, the first being a complimentary upgrade at our daily standard room rate and the second being a 10% discount for our standard room. At the time, your partner chose the discounted rate which she confirmed, we then emailed through a confirmation letter which stated all of these details to the email address provided.

Upon your arrival at 11pm, you did express that you were unhappy with the room. However, as you can imagine at 11pm at night, majority of our guests were already checked in. Please note, if we did have the room you wanted available, by all means we would've been more than happy to assist you!! For future reference, ALL complimentary upgrades are subjected to availability and are not guaranteed.

The night auditor who checked you in that night saw how displeased you were with the room. Furthermore, you commented how you were not happy that there was no food available after 11pm, however this is stated on our website and confirmation letter, so as a gesture of good will our night auditor went out of his way to go to McDonald's just so you wouldn't go to sleep hungry.
As per your comment regarding our Breakfast Buffet, we cannot apologise enough that you experienced such disappointment. As our restaurant was unusually quiet that morning there was still plenty of food available in the buffet. If you wanted something specific cooked fresh to your liking we would have been more than happy to oblige.

For you to say that we did not offer you any compensation leaves us very disheartened as you are well aware from our emails to each other that we had tried to do everything we could.
I'm Sorry that your stay with us wasn't up to your satisfaction, as per our emails the offer still stands, we look forward to seeing you in the future.

Kind Regards
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 5 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 15, 2014

Well, since my visit was last year and the hotel is supposedly being renovated, I won't say much about the room itself, aside from yes it was more of a Hume Highway motel than what I've experienced at other Quality Hotels in other places.
As dated as the room was it was ok, tho there was a draught coming under the door and it was a cold night already. Shuttle to airport very early in the morning for our 7am flight was good- however when we returned home around 8pm, we waited over an hour for the return shuttle. We rang back a couple of times and were told it would be there in ten minutes each time ( as well as when we first rang). Not impressed at all. If you are going to run a hotel as an airport hotel with a free shuttle, you need to do way better than that. People don't want to wait around outside in the cold after long plane flights. Thank god we didn't have kids to keep amused and warm.

  • Stayed July 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank pinkfrangipani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2014

Well placed motel for easy access to airport. 24 Hour check-in was VG as arrived late. Recently renovated room was well appointed. Booked direct as was able to discuss my needs. For our purpose to ensure well rested rather then long drive was what we wanted.

Room Tip: The 2 bedroom unit was good value and gave privacy
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank CoachPoita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benalla, Australia
Level 6 Contributor
163 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 8, 2014

Excellent service. My husband arrived late at night and was given a room with spa bath at no extra charge. Complimentary airport shuttle to collect me early the next morning, and also a complimentary late check-out in order to let me have a hot bath and a nap after a 30-hour journey and before a long drive home. Can't recommend this place enough for service, one of the best airport hotels, although not the easiest for parking. The room was beautifully refurbished and very clean.

Scarily, they advertised a pool but I didn't read the small print and it was outside!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Anne-Marie1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Melbourne Airport

Property: Quality Hotel Melbourne Airport
Address: 265 Mickleham Rd, Tullamarine, Victoria 3049, Australia
Location: Australia > Victoria > Greater Melbourne > Tullamarine
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 7 Hotels in Tullamarine
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quality Hotel Melbourne Airport 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
We have 82 rooms located only 4 kms from Melbourne Airport. We are a 3.5 star property with a la carte restaurant and cocktail lounge, outdoor swimming pool and spa. All our rooms have french doors overlooking courtyard or the pool. Ask about our Parking package? We offer free off street parking, foxtel & Courtesy Transfers to Melbourne Airport. Our 4 conference rooms catering and conference facilities for up to 180 people. ... more   less 
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Also Known As:
Hotel Melbourne Airport
Quality Inn Tullamarine

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