Room was clean but shabby with bedside table water damaged as if by flood, plus was free 24 hour shuttle to airport, but receptionist mixed up our time and the bus was ready 1/2 hour earlier than we expectedMore
Room was clean but shabby with bedside table water damaged as if by flood, plus was free 24 hour shuttle to airport, but receptionist mixed up our time and the bus was ready 1/2 hour earlier than we expectedMoreShow less
Firstly I would like to thank you for choosing to stay with us. We realise that some of our rooms are abit dated, but we are in the middle of renovations at the moment. I do apoligize that there was a mix up with your time schedule for the bus.
We hope you can stay with us again and see the improvement we are trying to make and hopefully you give us another chance to impress you.
The staff were friendly and supportive at all times. The Hotel is in a perfect location. We thoroughly enjoyed the stay. excellent buffet breakfast - good value! Bus driver gave us a great tip for where to go shopping - had a fantastic time
Thank you very much for taking the time out to provide your feedback about your last stay.
It was a pleasure having you stay with us.
We are looking forward to seeing you on your next return.
Remember the hatch where they put the tea and toast in at old Australian country motels? This place still has them! Still, perfectly serviceable rooms close to the airport in Melbourne so useful for late arrivals or early departures. You can hear the aircraft a little as they don't have the soundproofing of airport hotels, so don't expect real quiet.
Thank you for your feedback.
I wish we had known that you were wanting a quiet Room, we would've been more than happy to allocate you in a room at the back far away from the Traffic Noise, unfortunetely being so close to the airport, there will sometimes be aircraft noises that are out of our control. However, I do apoligize if this disturbed your sleep in this matter.
We are new owners who have just taken over in Decemeber last year, we are starting renovations very shortly on all of our rooms and on the property in the long run. We have high Hopes for this property's apperance in the future.
We hope you can come back again to see the improvement on our new rooms.
We hope you allow us another chance to get your satisfaction.
I stayed here a few months ago and then again last week, my husband had to fly out for an early flight for work. once again, The service of this hotel has left me with a great impression. As i called up to make my booking, i made a little comment to the lady over the phone about the cold weather, as i checked in, she told me she had already switched my heater on for us. very Thoughtful! In the morning the driver took my husband and i to the airport, then was kind enough to pick myself up again once i had seen my husband off. The Staff here really go out of their way for you. Thank you for leaving a lasting impression once again.
Firstly, I would like to thank you for Choosing to stay at Quality Hotel Melbourne Airport, and then coming back to return to stay with us once again.
I'm very happy that we have left you with a lasting impression. Our Aim is to make sure every guest walks out of our door feeling very satisfied with not only our property but our service.
I shall pass this on to my staff, they will be very happy to know their efforts are taken into consideration.
it was a pleasure having you stay with us. We look forward to seeing you on your next stay. Once again thank you for taking the time out to write this review.
I have to say that I would really struggle to recommend this place. Not only is it very dated in parts but the rooms were freezing with massive gaps under or above the doors. unfortunately for my colleague the gap was at the top so unlike me he couldn't stick a towel down to stop the draft. The cleaners must have also been on holiday at various points during our stay as we all commented that glasses weren't replaced with clean ones despite being left for removal and bins were not emptied. To top it all off one of the staff - an older guy who drives the van at night was extremely rude and unfriendly which is the last thing you would expect from someone working in the service industry. Overall I wouldn't recommend this as a location or hotel to stay at. The Mantra which is close by looked much better.
Firstly, I would like to Thank you for your feedback. We take all Feedback very serious here as it always give us a chance to improve.
I do apologize that we didn't meet your requirements on your last stay. Please rest assure that we have followed up with all departments stated in your review to make sure that this never happens again.
We hope we see you again another time to give us another chance to impress you.
For people who live a fair distance to Melbourne Airport this hotel is very handy to the airport. With 24hr reception is very good, when we stay here its good for early morning check outs as we have early flights most of the time. They have a restaurant within the hotel and a nice cosy bar for a late drink.
The room its self is very clean and big and with a queen bed is very comfy. The bathroom and shower are very clean as well. The have long term parking there which is very handy. They also have a bus that runs you out to the airport if you leave your car here. So all in all not a bad place to stay and as we've stayed here before and we have really no complaints about this hotel.
Thank you for your kind feedback. I'm glad that you decided to stay with us the night before you fly, i'm glad we saved you waking up really early and from a long drive :)
Our bar area is just perfect for all guest to sit down, have a drink and Relax. i'm happy you did just that.
I thank you for your kind words, it's lovely to hear such great feedback.
We hope to see you again.