Stayed 1 night after a late night international arrival- midnight.
Courtesy bus was quick to arrive after the phone call. Driver was very courteous. Definately upselling the prepay $15 breakfast.
Given an "upgrade" to a room with a spa in the bedroom as opposed to the courtyard access room originally booked and requested. Told that all courtyard rooms had been taken.
So we haul our luggage upstairs (no lift) to find that there's only a walkway outside- no suitable smoking area. Room was spotless but had dated decor.
Back to reception to find we'd been locked out, receptionist had gone to the airport with the courtesy bus and had to wait for him to return. Other ppl/guests were sitting around the bar and the original driver eventually answered the front door.
Found to have a courtyard room after all so the long haul of heavy cases back to reception and then to new room.
Room appeared to have been recently refurbished with modern fittings/fixtures including bathroom.
All this for AUD195 without breakfast.More