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“Not a good experience”

Stamford Inn Bistro
Ranked #29 of 40 Restaurants in Rowville
Cuisines: Australian
Dining options: Reservations
Restaurant details
Dining options: Reservations
melbourne
Level 2 Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Not a good experience”
Reviewed July 6, 2014

Unfortunately we had a poor experience at the Stamford Hotel. The prices were very high for the quality of the food. Steaks were around $35 and the two steaks we had on the table looked like they were boiled. They were also tough. The crumbed chicken was not cooked properly and we ended up taking it back and got our money back. The wagyu burgers were overlooked and tasted like they were burnt. The flake was done in a tempura which was tasteless. And finally the slow cooked ribs didn't taste like they were slow cooked - they were also tough.

The playroom for the kids smelled like urine and didn't look clean. There were not enough staff and the system they have to grab your meals when cooked (a buzzer) meant that meals didn't come at the same time. In fact even though our meals were ordered at similar times (just on different buzzers) the difference between the meal times was around 15 minutes. All in all, not a good experience.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank cricket9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Melbourne
Level 6 Contributor
1,226 reviews
536 restaurant reviews
common_n_restaurant_reviews_1bd8 553 helpful votes
“Take my advice and don't go there on a Saturday Night !”
Reviewed June 29, 2014

I went out with friends to celebrate a birthday and the birthday girl chose The Stamford. I had never eaten here before and never will again. It was loud, the queues to order were 25 plus long and our meals took 80 minutes to arrive. It was self serve when your buzzer went off and that is a disgrace. They were understaffed and had one cashier for meals. Insanity ruled in this place ! The meals were okay. The big June special is Lamb Shanks with mash and peas. They shanks were cold but edible. Spaghetti Bolognaise was hot and enjoyable but a member of the group can not eat Pork and was looked at like he had two heads when he asked what the Bolognaise contained. Having been caught out before making sure he can eat the meal is important. Sticky Pork Belly was nice. The runny sauce meant whilst bringing the meal back to the table you had to be extremely careful not to wear it ! I had the Chicken Katsu Curry. I was looking forward to it but it disappointed. Crispy fried chicken that was not crispy but coated in a gluggy mixture and it was cold. Asian greens consisted of snow peas and bean shoots, don't know where the bok choy, choy sum or gai lan may have got too. Being unhappy with the way our night had turned out, a member of our group approached what appeared to be a Manager and complained. On the plus side we got a free dessert each. Sticky Date pudding was nice, Lemon Meringue pie was so sweet it was inedible and the Mint Ripple cake was pleasant but also extra sweet and could not be finished. Getting bottled water was a problem too. Standing in line at the Bar was a nightmare to the point where my partner decided not to drink because of the queues. All in all, an experience I do not desire to repeat in a long time. We also went in The Sports Bar before our meal but ended up leaving because it was a pigsty ! Refuse on the floor and glasses around. Seriously this place needs a good shake up !!!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Natalie1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
90 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“"Average" for food but "Poor" for service lead to uncomfortable waiting periods!”
Reviewed June 25, 2014

Dined on a Saturday evening for a birthday celebration.
We hadn't dined at the Stamford for years prior and I am not sure if we would dine on a Saturday evening (or even a Sunday for that matter) again.

The food was pub quality however I believe it was a major let down with some of the service; the lady was very apologetic but for a full house on Saturday night with only one order station/till open made it a timely wait to order meals- 40 minutes!
A 40 minute wait to order two adult meals was quite disappointing, however the staff ensured that our fellow diners children (on the same table) were given their meals asap after ordering (approximately 10-15 minutes) so I guess this is a positive.
I do agree with some of the other reviewers in relation to the ordering process; to line up to order your meal on a Saturday evening you are more then likely standing behind or beside other diners that are actually eating- a little uncomfortable!

  • Visited May 2014
    • Value
    • Service
    • Food
Helpful?
Thank PurpleSunshine101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
38 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Fine if you like self serve”
Reviewed May 26, 2014 via mobile

After standing in a queue for 25 mins waiting to place the order, I was appalled that there is no staff to deliver the meal. Instead when your buzzer indicates you file back to, thankfully, a smaller queue. Why don't they have staff? Food wasn't bad, but there is so much competition around, you'd think they would lift their game

Visited May 2014
Helpful?
Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
“Zero rating”
Reviewed May 10, 2014 via mobile

Ruined Mother's Day dinner tonight, took my Mum out early to enjoy a nice meal. Waited over an hour for two entree's a further 30 mins for mains that were terrible. Services was disgraceful, food disgusting, staff bar one lovely lady terrible. Never will we return!

Visited May 2014
Helpful?
Thank Joy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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