The website boasts that this is a 4.5 star hotel. This could not be farther from the truth. In the US, this would be considered a 1, maybe 2, star hotel. After traveling over 24 hours from the East Coast, I arrived to wait 10 minutes for a receptionist (at 1 pm). After checking in, I discovered that there is not an elevator on the premises, so you must lug your bags upstairs to your room. Nobody is there to help with your luggage.
My room possessed a musty odor. The bathroom was dirty (errant hairs in the tub, sticky residue on the floor, etc.). The general ambience was old, stale, and dirty. It's the kind of place where you wear socks/shoes at all times in your room because the carpet is so dubious. The walls are paper thin. You can hear your neighbors clear as a bell as well as the restaurant noise in the center of the hotel. I requested a wake-up call at 8.30 AM—it was never made.
In general, the hotel is in dire need of upkeep. Everything is poorly patched, dirty, dinged, etc. Do not stay here! It's too far away from anything you might want (restaurants, public transportation, etc.) and it's disgusting. The restaurant is nothing fancy at all, though it charges top dollar.
This is the first poor review I've ever written and posted online. This is an honest account of the quality of the hotel. I wish I had known how poor the accommodations were before booking. I honestly do not understand how people have written raving reviews in good conscience.
- Official Description (provided by the hotel):
- The Quality Hotel Manor offers boutique accommodation just 20 mins from Melbourne, a short drive from the Dandenong Ranges and Yarra Valley. We provide a 24-hour Reception, 24-hour room service and complimentary undercover parking. We boast 34 spacious suites and 2 executive spa suites, with contemporary decor and a variety of added features. We have a fully licensed Restaurant open 7 nights a week, conference facilities, as well as a 24 hour business centre. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Agoda, Expedia, Booking.com, Travelocity, Orbitz, Hotwire, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Quality Hotel Manor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Hotel Manor Mitcham, Greater Melbourne, Australia