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“Mother's Day Mayhem”
3 of 5 bubbles Review of Shoppingtown hotel

Shoppingtown hotel
Ranked #52 of 71 Restaurants in Doncaster
Price range: $13 - $18
Cuisines: Bar, Pub, Australian
More restaurant details
Restaurant details
Good for: Kids, Families with children, Large groups
Dining options: Lunch, Dinner, Breakfast, Highchairs Available, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
Melbourne, Australia
Level Contributor
112 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 160 helpful votes
“Mother's Day Mayhem”
3 of 5 bubbles Reviewed May 15, 2013

As a large family, we chose the Shoppingtown Hotel for our Mother’s Day dinner celebration as previously some members of the group had been before and enjoyed it. Plus with 6 kids joining us, they have an indoor playground to help keep them entertained. We booked well in advance for 6pm.

As we arrived, all the mothers were provided with a glass of sparkling wine and an entry form to go into a raffle (not sure what the prize was), and this was a nice touch and a good way to start the evening. We were shown to our table which was located next to a set of lounges, near the bar located at the entrance to the gaming area. The Hotel has a massive bistro/dining area in a split level style surround, and given the event of the day, was quite busy and very loud.

The kids quickly disappeared to the play area which they all enjoyed. There is some free arcade games also that kept the slightly older ones occupied as well. In an adjacent room there was a face painter but a very long queue – but again this was a good touch.

Whilst the kids were at play, we ordered their meals first to keep them happy. Their meals were all relatively cheap and came with a free drink redeemable at the bar. The kids meals were standard pub offerings, and were all served reasonably quickly and enjoyed by the kids.

We then ordered the adults meals all together and on the same order (the one invoice). And this is where the mayhem began…

The kitchen took their time with the main order and meals. One solitary meal came out, and then nearly 10 minutes later a further dish arrived, but it was not one that had been ordered and was sent back. We then had to produce our invoice as to highlight what we had ordered. About 15 minutes later two other dishes arrived, but again were not actually part of our order and were sent back. After showing the our invoice again, finally some dishes started appearing an further 10-15 minutes later and right on 1-hour since the order had been placed!

Despite the right dishes turning up, they made further mistakes. We had ordered the risotto without mushrooms, but it came with – you guessed it – mushrooms! This was sent back, and to their credit within 10-15 minutes the right meal was delivered. By this stage more than half the table had completed their meals, and still one person – our mother – had yet to receive their meal! We had to ask a further two times over the next 10 or so minutes as to where the meal was and had to again produce our invoice. Another 5-10 minutes later it turned up, and our mum had to eat her meal on her own as everyone else had finished.

The food quality overall could be described as being average pub fare, and was not bad, but not outstanding either. However the poor service in relation to stuff ups and delays in serving the food was inexcusable, even if they were busy – it is not like they did not know it was going to be busy after all…

Overall…

The positives: kids play area, large menu offering
The negatives: poor meal service, noisy, expensive drinks

We may yet venture back, but not again to celebrate any significant even or day – they have burnt the bridge.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Redback_Venom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

Visitor rating
    4
    15
    20
    7
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level Contributor
30 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“What has happened to the food ?”
2 of 5 bubbles Reviewed April 14, 2013

This is our local and the quality of the food has gone up & down over the years but it is just awful at the moment. Went there Friday night for my father in law's birthday (party of 25) and no one was happy with food. The place was half empty & I understand why.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Leanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
185 reviews
150 restaurant reviews
common_n_restaurant_reviews_1bd8 118 helpful votes
“Just an average pub meal”
3 of 5 bubbles Reviewed December 16, 2012

Doncaster Shoppingtown Hotel has a huge bistro with a very comprehensive menu. The night we went was a Friday and it was reasonably busy, lots of families and children ad VERY noisy! Thers an indoor playground which has closed circuit TV so you can sit at your table and watch the kids in the playground room. We ordered a roast of the day and flathead fillets, with a Quesadilla to share for entree. The food was average, they got the order wrong, the girl on the cash register rang it up wrongly, no idea how. They tried to get us to take the two flathead fillets but I refused so they brought the roast fairly quickly and the extra change as it was cheaper. There's a dessert bar but the desserts are brought in, identical to those you see in cafes like Degano etc. For a quick filling meal if you're ot looking for ambience then it's OK, but we probably won't go again.

Visited December 2012
Helpful?
1 Thank bronnykay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
76 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Not again”
3 of 5 bubbles Reviewed October 10, 2012

Ate there on Sunday, grandaughter's 3rd birthday. Party of 20. I ordered for my husband and I before anyone else at the table. We ordered Senior's meals, roast of the day and caesar salad. Simple. When everyone else who had ordered complicated meals had been served I asked the waiter where ours was. He had no clue at all. Came back with the answer that we would have our meals in 4 minute. If it took 4 minutes it means that we had been forgotten or Seniors are not important.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Food needs more attention to detail”
2 of 5 bubbles Reviewed September 21, 2012

Second time going there for dinner in a year first time was average but last night was worse , ordered a scotch fillet med rare which was between blue and rare and the veg might as well been put on plate raw. Very disappointing

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Hcchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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