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“Clean and Comfortable”
Review of Quest Doncaster

Quest Doncaster
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Quest Doncaster
Certificate of Excellence
Bendigo
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Clean and Comfortable”
Reviewed October 18, 2012

Stayed mid week on business. The room was not quite available upon checkin however staff were happy to take my bags and they were placed in the room prior to my arrival later in day. The bed was excellent, and the room itself fairly spacious with a desk and couch/coffee table. The small fridge has no mini bar items (just juice and soft drinl) so be sure to use the bottle shop in the car park before settling in! I have to agree with a couple of other reviewers regarding the shower temperature fluctuating. It varied from scalding to freezing, with the challenge being to locate that sweet spot in the middle to quickly jump in and rinse. Breakfast was a very simple affair with toast, crumpets, muffins and cereal. The only gripe I had was that the curtains seemed to be about 3 inches too narrow to cover the window adequately, meaning anyone keen for a look at the big fella sleeping could have easily peeped in. Other than that this place does what it says it will.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dazman73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erinmckay, Manager at Quest Doncaster, responded to this review, October 21, 2012
Thank you for your feedback, it is our mission to provide a pleasurable and professional stay whenever you need to stay in the Doncaster area. We are pleased that your stay was comfortable and suited your requirements.
We are continuing to investigate reports of water fluctuation, so your feedback in this regard is most valuable. Stay tuned to our newsletter for updates on our upcoming refurbishment, as we are replacing all curtains and blinds in a different style to prevent gaps.
Thank you again and we look forward to looking after you in the near future.
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Brisbane, Australia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 8, 2012

Had freinds to catch up with on the east of the city and as it was Grand Prix weekend we decided to keep away from the CBD and this seemed a good, convenient location. The property is a bit dated and needs an external touch up but inside the rooms were claen and spacious, The staff were very freindly and helpful and the rooms were set well back from the road meaning they were quiet. Easy to come and go once you find it as it doesn't have main road frontage and is behind the local hotel.

Room Tip: Adjacent chinese restaurant was very good quality and value.
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geoffg111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
Reviewed January 11, 2012

We needed a reasonably priced hotel in Doncaster for a few days and this one was just fine. The exterior is tired but the room was in very good condition, nice and clean, the bed was comfortable, nice big wardrobe. We had TV, good shower, kitchen facilities. The reception staff were friendly and helpful and it was nice to pop downstairs for breakfast every day. The best part for us was that the huge Doncaster mall was a 10 minute walk or quick bus trip. Buses to the city are frequent from Doncaster road.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erinmckay, Manager at Quest Doncaster, responded to this review, January 22, 2015
We're glad you enjoyed your stay with us and would like to confirm that all renovations are now complete. Including a decent paint to the outside of the building. Busses are also more and more frequent to get into the CBD and nearby Westfield or Box Hill. Thank you again for your review of Quest Doncaster
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Perth, Australia
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 9, 2011

I think I am fairly resilient, but this hotel is not of standard to the Quest name. It needs major upgrades, even though the rooms have been redone, probably in the last 5 years. It is ok to stay if you want budget, then it gets the job done. A major concern for me was the fact that the curtains did not cover the windows. I have attached pictures. Any person walking down the corridor could see right into your room. I put a chair leaning across the stretched curtain to the door to cover the gap, just so I can have some privacy. There were cobwebs in the bathroom, that were not cleaned for days, and obviously months. The hotel is very dated and needs major renovations. If they are not maintaining their exterior, then I wonder about their cleanliness standards inside their rooms. There is no gym. There is no pool. The wonderful breakfast is cereal and toast setup in their lobby/hotel. I guess I am disappointed. It is as budget as it comes, which is not what I expected from the Quest name. They have room service, which is sent over from the RSL Club behind the carpark.(or maybe you have to get it yourself, am not sure) The only great thing around was the Greek Restaurant Alatsi, which had great greek food. The location is great if you have to go to Westfield Doncaster, but that is the only positive. When you shower in the morning, be prepared to go from scalding hot water to freezing cold water, depending on what your neighbours are doing. The bed and pillows were so incredibly uncomfortable. I cannot place why, but when we moved to another hotel, the difference was immeasurable. The room was big, with a kitchenette and had a wardrobe and a TV and a small sofa. If you are here for business, it is worth the commute to stay elsewhere.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyTravellerz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erinmckay, Manager at Quest Doncaster, responded to this review, October 17, 2011
Thank you for your feedback regarding your stay. At Quest on Doncaster our mission is to provide a pleasurable and professional experience to all our guests. In regards to the curtains in the room, I can see from the photograph provided that there should have been a sheer curtain between the window and the heavier light blocking curtain. We have now replaced that sheer curtain to avoid the possibility of passers-by being able to see in as you have described. Our cyclical apartment maintenance schedule has been updated to include removal of cobwebs around the skylights on a more regular basis.
We are aware that the outside of the complex is looking 'tired' and hope to have this issue fixed in the near future.
With respect to the issue of temperature fluctuations in the showers, we have since had a boiler technician assess this issue and make the necessary adjustments so we believe this issue to be resolved. However we would appreciate any feedback should this not be the case.
In most cases our continental buffet breakfast is complimentary to guests. We do not provide room service meals, however you are correct that there are several excellent restaurants on our boundaries that provide a charge back facility. Recently Cafe Mania at Jackson Court also agreed to provide charge back facilities. They provide a cooked breakfast and specialize in gluten free meal options.
Thank you again for your valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Boga, Australia
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 12, 2010

For a start we had trouble finding the Quest at the rear of a large suburban hotel , we found the parking was in a large general carpark used by the hotel and other nearby businesses not on the property . The rooms are a fairly long walk depending on which room you are given from the carpark , ours backed onto a the rear of the hotel drive through and we asked to be moved . The exterior was unkept and shabby , the rooms ok and clean but after staying at other quest locations not up to the same standard . .

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gertsbigadventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erinmckay, Manager at Quest Doncaster, responded to this review, August 16, 2010
Thank you for your feedback regarding your stay. At Quest on Doncaster our mission is to provide a pleasurable and professional experience to all our guests. Quest on Doncaster is located away from the main road, and whilst it is not immediately recognized from the busy Doncaster Road our position provides the unique opportunity of a quiet stay away from road noise that other accommodation providers contend with.
The car park is large and there is plenty of dedicated parking that accommodates all our conferencing and accommodation guests each day. As well as having ample parking to support our neighbors. We would be happy to assist in the transfer of luggage for any guest, to and from their apartment or to provide a room as close to the car park as possible upon request when making a booking.
With regard to the external appearance of the building we are aware of the attention this requires and hope to be able to resolve this issue in the near future.
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Melbourne
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 9, 2009

We stayed for one night and were very happy with the place.

I agree the place isn't in the best location but then it is Doncaster and for our purposes was most satisfactory.

The apartments may be looking a little tired but whoopy doo!! Does that really matter?

Breakfast was included. Perhaps they could consider some storage containers for bulk cereal rather than environmentally inefficient individual boxes but that is really nitpicking.

Some muesli would be a good alternative at breakfast.

They offered both white & wholemeal bread plus raisin toast. All for $121 for the two of us.

Great bathroom and very comfy bed. No cable but we are in Australia.

If you have a function out that way I would highly recommend it. We were actually going to a party in Templestowe and ate at Sammy's which is out there.

However, there a plenty of restaurants & the pub very close by.

I would like to go back and we actually live in Melbourne.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seals_and_Crofts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erinmckay, Manager at Quest Doncaster, responded to this review, January 22, 2015
Thanks for your kind review, next time you're in the area please feel free to drop in and see our brand new refurbished apartments!
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Ballarat, Australia
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 1, 2008

We were not happy with our stay at this hotel.

It is hard to find, being located behind a bar and gaming venue, and there is no prominent signage when approaching the hotel.

We had booked a king size bed, but were given two singles. The bathroom was dirty - mouldy shower, filthy sky-light and dusty benches. The rubbish bin, kettle and toaster were grubby, and there was a discarded newspaper and food items behind the couch.

The hotel is in a U shape, surrouding central "gardens", which are poorly maintained. We were entertained to the sexual habits of our neighbours until the early hours of the morning.

This hotel does not meet the standards of other Quest properties we have stayed at in the past. Despite first appearances, it is a very shabby place.

  • Liked — It was where we wanted to stay,
  • Disliked — It was dirty.
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Travellers286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erinmckay, Manager at Quest Doncaster, responded to this review, January 22, 2015
We have recently completed a major refurbishment including but not limited to, new, better signage, new furniture and complete refit out of every apartment from corner to corner. We hope that you will give our brand new look a try at Quest Doncaster. Thank you for your review.
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Additional Information about Quest Doncaster

Property: Quest Doncaster
Address: 855 Doncaster Rd | Doncaster, Doncaster, Manningham, Victoria 3108, Australia
Location: Australia > Victoria > Greater Melbourne > Manningham > Doncaster
Amenities:
Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Doncaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quest Doncaster 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Set amidst peaceful and established gardens, Quest Doncaster is located within easy access to Melbourne's eastern suburbs and CBD. The tranquil greenery allows for both our leisure and corporate guests to experience peace and quiet whilst relaxing in comfort and privacy. Our newly refurbished 35 room property provides studio apartments, one bedroom apartments and two bedroom apartments each featuring kitchenettes. These modern fully serviced apartments have all the comforts of home, and are the perfect accommodation choice for guests travelling for a day, a week or months. ... more   less 
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